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"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"A Raving Review for Green Mechanical LLC! If you’re looking for the absolute best HVAC service around, look no further than Green Mechanical LLC! This company is truly a gem, and I couldn’t be more thrilled with the incredible service they provided. My heater had been misdiagnosed by another company, leaving my family and me in the cold—literally! Thankfully, I called Green Mechanical LLC, and they completely turned things around. From the moment I called, I knew I was in good hands. Devin Green, the owner himself, came to my house to personally assess the issue. This level of dedication and care is something you just don’t see every day! Devin’s professionalism, deep expertise, and genuine commitment to solving the problem made all the difference. He didn’t just slap on a temporary fix or rush through the job—he made sure to thoroughly diagnose the issue and explain every step of the process to me. A huge shoutout to Jacob and G, who also worked on my system. They were punctual, knowledgeable, and incredibly respectful of my home. Their teamwork and attention to detail were top-notch, and it was clear they take immense pride in their work. Thanks to Devin, Jacob, and G, my heater is now working perfectly, and my family can finally enjoy a warm, comfortable home again! I also want to emphasize how important it is to support small businesses like Green Mechanical LLC. These are the companies that truly care about their customers and their communities. Devin and his team are local experts who go above and beyond to deliver top-notch service, and they deserve every bit of your trust and business. If you need HVAC services—whether it’s a repair, installation, or just regular maintenance—do yourself a favor and call Green Mechanical LLC. Their commitment to excellence, fair pricing, and outstanding customer service make them a company you’ll want to recommend to everyone you know. Thank you, Devin, Jacob, and G, for your amazing work and dedication. You’ve earned a lifelong customer! 🌟"

"East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson."

"Very knowledgeable staff, on time, work done right. Great price and great product offered, can't ask for better! Will hire again."

"So far, the system has been working really well. Everyone involved in my project was professional and personable. We had a little tweaking to do on the finish work, but all of my issues were fixed promptly. I would recommend Sila."

"Gen 3 came out, gave us a couple options to choose from, and performed the needed maintenance. Went smoothly. Thanks!"

"Worst service I’ve ever have experienced. They wanted to sell me the product, never told me that there was an early termination fee and another penalty for an initial offer they gave me. Had double charges every month, once for the oil they provided (which they never told me they were going to provide before coming. They just came without my knowledge and then I find a high amount bill) and another for an “automatic payment” for 500 that they never could explain. The didn’t even fix this issue and it kept happening every month even after I cancelled the service. Then having to call them is a hastié for the refund of the 500. Stay away of this company"

"Jeremy is a sweetheart! He is very well organized and he explained everything he did! He cleaned everything in the AC and he was very thorough!"

"He called back promptly, scheduled an appointment and showed up on time. This is, unfortunately, a rare thing with contractors these days. The price was very reasonable and his work ethic phenomenal. He went above what was quoted and stayed extra free of charge. Such a hard working and conscientious guy. Highly recommend!!!"

"He has done a good job."