Horizon Services

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Horizon Services is the region’s largest and most well respected plumbing, heating and air conditioning company, with nearly 600 employees serving tens of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. After a quarter of a century in business, Horizon Services remains fully committed to setting the industry standard for customer service, installation, and focusing on things that are important to busy homeowners: respect for their time, their home and their property; up-front pricing, and an unconditional 100% money back guarantee. Horizon Services is the Heating Company Your Friends and Neighbors Call to Keep Warm All Winter Long!

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Heating, Air Conditioning, Plumbing, Drain Cleaning, Sewer & Water Line Replacement, & Water Heater Repair & Replacement.

Services we don't offer

Duct Cleaning. Electrical. Jetting & Tankless Water Heaters.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.21,236 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
12%
3
8%
2
8%
1
11%


Rating CategoryRating out of 5
quality
4.4
value
3.7
professionalism
4.5
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 1-25 of 1236 reviews

Tarek S.
07/2024
1.0
heating & air conditioning/hvac
  + -1 more
I had a very negative and unprofessional experience with Horizon Services. I signed a contract with them. When it was time to service my AC unit, they cancelled my appointment and rescheduled it, only to cancel and reschedule it again, and yet they did it again! They cancelled my AC maintenance appointment three times over nearly a month period. The scheduler kept cancelling the appointment a few minutes before the appointment time, which was very inconvenient for me because I had to be home every time they scheduled. After the third cancellation, I asked the scheduler to escalate the case to a supervisor which he told me he did. But the Horizon customer service manager never called me back. I called again and escalated again, still the Horizon customer service manager never called me back. I called at least twice after that and was told that my case was already escalated to a female manager, but still she never called me back. All I got from the Horizon phone operators was repeated empty promises that “someone will call you back in 12 hours, etc.” But they never called back to commit to either providing the AC maintenance service or cancelling my contract and refunding my money in full. What makes matters worse is that none of the Horizon Services phone operators who answered my repeated calls was able to transfer me to a manager to speak with in real time. These operators said that they could only “email the senior manager or the concern department”. What a disappointment, and what a lousy excuse to ignore a contracted customer. I truly regret hiring Horizon Service and signing a contract with them and I will never recommend them to anyone. The failure by Horizon Services to provide the AC maintenance per the contractual agreement (it’s now mid-summer and my aging AC unit was not serviced to date) and the fact that their customer service manager never bothered to respond to my repeated phone complaints speak volumes about the unprofessional way they have treated me.
Description of Work: They cancelled my appointment three times in one month, never provided the AC maintenance services per the contract, and never returned my phone calls.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ed M.
06/2023
4.0
heating & air conditioning/hvac
  + -1 more
I had plumbing, heating and airconditioning. All kinds of services from them.
Description of Work: Heating and airconditioning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ram G.
12/2022
3.0
plumbing
  + -1 more
It did not go at all since Horizon does not service my zip code. Angi should take care to offer the deal ONLY to customers that Horizon is able to service. Please do NOT charge my card as no services were performed by Horizon for this request.
Description of Work: Water leak diagnosis.
Rating CategoryRating out of 5

William T.
09/2022
5.0
heating & air conditioning/hvac
  + -1 more
I have used them for years and they have been very good. I would recommend them as well.
Description of Work: They do tune ups for my HVAC system.
Rating CategoryRating out of 5
Yes, I recommend this pro

Abby Z.
01/2022
4.0
plumbing
  + -1 more
they were more than servable. they were good
Description of Work: plumbing --
Rating CategoryRating out of 5
Yes, I recommend this pro

Ellen A.
11/2021
5.0
drain cleaning
  + -1 more
They were good, did a great job for sure.
Description of Work: Clear a Clogged or Slow Drain
Rating CategoryRating out of 5
Yes, I recommend this pro

Ron B.
06/2021
5.0
heating & air conditioning/hvac
  + -1 more
Very good although they are expensive. They also have great technicians.
Description of Work: Heater and Air-conditioning Services
Rating CategoryRating out of 5
Yes, I recommend this pro

Kettia D.
01/2021
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Fabulous the guys are very knowledgeable and willing to teach!
Description of Work: System check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
We're happy to answer any and all questions you may have. Thank you for putting your trust in us with your home comfort needs. We appreciate your business!

Michelle S.
01/2021
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
It went awesome. We were able to get a quote quickly when our AC died in June, and were able to schedule a new AC & heater promptly. They were clean, thoroughly explained what was covered, etc. My only wish, is the maintenance - you need to schedule that way in advance - months. I guess we need to have more people go into this line of work because it can take 3 months to get a service appointment
Description of Work: New AC/Heater Unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
Thank you for putting your trust in us with your home comfort needs! We look forward to assisting you at your next visit.

Adele R.
01/2021
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Horizon was simply the best. When it comes to customer relations. My husband and I were very satisfied. The crew was polite, clean, prompt and answered all our questions and concerns. Honesty and professionalism are what is important and these guys nailed it!
Description of Work: Heater replaced

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Horizon Services
That's great to hear, thank you for sharing! We appreciate you putting your trust in us with your home comfort needs. Thank you for your business!

Marcella T.
01/2021
5.0
appliance repair, electrician
  + 0 more
We have had Parker Brown do our work for the last few service calls. He is very polite and takes care to cover his shoes when he comes in. Parker asked about my husband who had Alzheimer's and gave his condolences when I told him he had passed away. He was on time and tried to find discounts for the service. He replaced the lamp with a 2 year light so we would not have a service call for that job every year. I was satisfied with his work and professional demeanor.
Description of Work: A new light was replaced in our crawl space where the A.C. is located. I believe it is a UVlight that is supposed to kill mildew and bacteria.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Horizon Services
Caring and compassion go a long way here at Horizon. Our condolences as well. We'll be sure to pass your kind words on to the technician. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you at your next visit.

Ross W.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Good. I was provided with photos of the issues and the work completed. Very thorough.
Description of Work: Check of our heat pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

Response from Horizon Services
Thank you for sharing your great experience with us. We appreciate you putting your trust in us with your home comfort needs. We look forward to assisting you in the future.

Ken M.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
OK. The unit had not had any significant work since installation about ten years ago. It was a special $59 tune up by Horizon Services. Upon further inspection, however, there were several potential problems that had to be addressed, which would have caused a failure in the near future. The technician was very clear on the problems and what could happen, showing us pictures and giving us an explanation. We did go ahead with the recommendation. We received credits against both the original service and other coupons to help offset the total cost. We felt the work was necessary and needed in light of the age of the unit.
Description of Work: A/C Tune up

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Horizon Services
We're happy to be here for you! We're so grateful you chose us to handle your home comfort needs. Thank you for putting your trust in us. We appreciate your business!

Marge P.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
The techs are always helpful and on time. Always! The tech answered all my questions and gave me helpful suggestions. Good people! And, they are available on weekends. I would highly recommend Horizon.
Description of Work: Check system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
We're happy to answer any and all questions. Thank you for putting your trust in us with your home comfort needs. We truly appreciate your vote of confidence!

Erica H F.
12/2020
5.0
appliance repair, electrician, heating & air conditioning/hvac, plumbing, water heater repair
  + 3 more
The Folks at Horizon are nice folks. The heat pump they installed works excellent a few problems. The Water Heater they installed has a dent in the bottom does not seem to hurt performance. The installation was a different issue first the service person lost his markings on the lines he did not have a helper or his did not show up i had to assist in tracing the lines which took away from my home work. The second issue is which upset me the most. I was quoted a price thats fine. We live in a Mobile or Manufactured home. The Water heater is very close to our N . E. Wall within inches I had to remove one section of the skirting for him to soldier the joint this was no more than 6 inches he did not have to craw under which I myself would not like to do. The service man said I will have to charge you and additional $600.00 dolars What Could I Say at this point. So you get the picture no exaggerations here. He did his part and left on the inside was a plex tube with two large nails in it that I had to repair once he left. The next time I use these folks i will go over everything 100%. the bottom number covers both. I would love to use them for additional services but fear don't allow. Pictures are not required a service manager should have came out to review the work he did not.
Description of Work: #1 Heat Pump: #2 Water Heater

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Response from Horizon Services
*Update: Mr. [Member Name Removed], we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you.

Mariah K.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
It went really well! I thought there was something wrong with our heat pump as we've only ever had oil heat in the past. Nothing was wrong with the system and the technician took his time explaining how the system works, answered all of my questions professionally and performed maintenance on the system which all made me feel at ease. I will definitely be using Horizon services in the future!
Description of Work: Potential heat pump repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Horizon Services
Going from a regular air conditioner/furnace to a heat pump system is definitely a change! We're glad nothing was actually wrong with the system and we were able to ease your concerns. Thank you for choosing us for your home comfort needs! We look forward to assisting you in the future.

Ronald D.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Very well. The salesman who did the estimate was very prompt, friendly and knowledgeable. The installation was done very quickly after I approved the estimate. Installers were very prompt, friendly, neat and professional. The installation was done quickly and the system has been working very well since the day it was installed.
Description of Work: Replacement of gas-powered furnace and air conditioning system and humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,771

Response from Horizon Services
Fantastic, we're glad to hear you're enjoying your new system. Thank you for putting your trust in us with not only your home comfort needs but your investment. We appreciate your business and look forward to assisting you in the future.

Theodora T.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
The people at Horizon are friendly yet professional. They have respect for you and your home. Would recommend them to my friends and family
Description of Work: yearly maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
Friendly and professional is the way to be! Thank you for your vote of confidence. We appreciate you putting your trust in us with your home comfort needs. We'll be here for you in the future, should you need us for any heating, cooling, or plumbing needs.

denise D.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Excellent experience: Professional, Good Value and Prompt
Description of Work: Annual HVAC Contract - Summer and Winter Service
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Horizon Services
Thank you for sharing! We appreciate your vote of confidence. We're so glad you chose us to handle your home comfort needs.

MICHELLE S.
12/2020
5.0
plumbing
  + -1 more
Perfect! I called Horizon out to determine why I could not get the inners to work on my toilet - it just kept running and the handle was spongy. The tech took the time to explain the difference in toilets and the inners currently on the market. What a difference that made in how I made my decision to have the toilet replaced. He happened to have the right model in his van - and presto - new toilet! The tech was very knowledgeable, professional, polite, and did not leave a mess afterwards. You receive confirmation emails and texts - with Tech information so you know who is coming into your home! They also have a vet discount which made me very happy! Will use Horizon again!
Description of Work: Replaced toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from Horizon Services
That's great, we hope you're enjoying your new toilet! Thank you for putting your trust in us for your plumbing needs. We appreciate your business.

Pamela S.
12/2020
4.0
appliance repair, plumbing
  + 0 more
Maintenance has been great. Last visit by plumber not so good. He took a water sample but I never got the results and management did not get back to me. I also asked for a quote for a water filter system and again, no result. I don't think Horizon should do plumbing. Stick with what they do best.
Description of Work: new heating system and new air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
*Update: Ms. [Member Name Removed], we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you.

Leanne O.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Very well. Tom was very informative and pleasant to talk with.
Description of Work: No cost no obligation estimate

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
That's great to hear! Thank you for sharing your positive experience with us. We appreciate your business and look forward to assisting you in the future.

Brenda M.
12/2020
5.0
water heater repair
  + -1 more
This work was done right at the beginning of the pandemic. That said, the two contractors took all necessary precautions, in addition to their customary professionalism and courteous service.
Description of Work: Replacement and installation of hot water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Horizon Services
Ms. [Member Name Removed], we are strictly following CDC guidelines. Thank you for your kind review.

Richard M.
08/2020
5.0
heating & air conditioning/hvac
  + -1 more
We were very satisfied with the service.
Description of Work: Replaced our Ac unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

Deborah G.
07/2020
3.0
air duct cleaning
  + -1 more
It went well however I was quoted 400.00 to fix tank or replace and install for 836.00 ... Just a bit pricey for a toliet that probably only cost 200.00 tops
Description of Work: New toliet and install

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

$836

Response from Horizon Services
*Update: Ms. [Member Name Removed], we are following up with you to ensure your concerns were addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you.


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day


Licensing

Bonded

Insured

Licensed*

Trade License Number
PA017876
Trade License Locale
Pennsylvania
Trade License Authority
Pennsylvania: Home Improvement Contractors
Trade License Expiration
07/01/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Electrical,
Generator

FAQ

Horizon Services is currently rated 4.3 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Horizon Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Horizon Services does not offer free project estimates.
Yes, Horizon Services offers eco-friendly accreditations.
Yes, Horizon Services offers a 10% senior discount.
Yes, Horizon Services offers emergency services.
Yes, Horizon Services offers warranties.
Horizon Services offers the following services: Heating, Air Conditioning, Plumbing, Drain Cleaning, Sewer & Water Line Replacement, & Water Heater Repair & Replacement.
Duct Cleaning. Electrical. Jetting & Tankless Water Heaters.

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day