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PERLA'S APPLIANCES PLUS

Founded 1927 • With Angi since December 2003

3.5

(67) Verified Reviews

Description

Perla's Appliances Plus is a family-owned discount Appliances store based in Pittsburgh, PA. Since 1927, Perla's Appliances Plus has served customers in the Western Pennsylvania area. Our products offered include washing machines, dryers, dishwashers, refrigerators, ranges, ovens, cooktops, microwaves, coffee machines, wine coolers, icemakers, hoods, BBQs, air conditioners and vent systems. Brands offered include GE, MAYTAG, WHIRLPOOL, SAMSUNG, KITCHENAID, AMANA, FRIGIDAIRE, ELECTROLUX, VIKING, BOSCH, THERMADOR, NORTHLAND, CAPITAL, LG, LIEBHERR, ZEPHYR, WASTE-KING, ULINE, MARVEL, AND FISHER & PAYKEL. We include both a 30-day price protection guaranty with all our sales, as well as a "100% Satisfaction" guaranty with all sales or services. For service, our normal service call charge is $99.95, plus parts, labor, and tax. If a customer chooses not to repair a product, a 50% credit of the paid service call will be applied to any new purchase....

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Verified Reviews

A few reviews for this pro…

1.0

05/27/2020

horrible They used to be excellent. Not sure what happen but they have gone down hill.

DESCRIPTION OF WORK
refrigerator

CATEGORY appliance repair

5.0

05/07/2020

I found the portable air conditioner I wanted on the Perla web site at a price equal to the price of sale units at other stores which were no longer having sales. I called to make sure I could get it during the pandemic and reached Roko. He was very knowledgeable about the unit pointing out it's good features. He had the unit in their "warehouse" and he said I could pick it up in 2 days. I bought ...

DESCRIPTION OF WORK
We needed a portable air conditioner

CATEGORY appliance sales

1.0

08/28/2019

The repair service department is unreliable. We rent and have our landlord handle everything for us. When we try to find out when repairs are being made, statuses of repairs, etc., we get nothing but attitude from the department or threats of not completing the service. That is not how a company is supposed to run!! We even threatened our building security just for the repairman to come in, but th...

DESCRIPTION OF WORK
Repairs for a washing machine

CATEGORY appliance sales

SERVICE PROVIDER RESPONSE

Thank you for your input. Perla's has been proudly and capably servicing appliances in the Pittsburgh area over 90 years, including over 20 years for your landlord which we will continue to do. As previously discussed, we will not deal with people who were verbaly abusive as you were (we can play the tape recording here and elsewhere as necessary to let people hear your voice for themselves) as we...
1.0

01/21/2018

Bought a dishwasher from Perla’s - horrible, never go there. Terrible customer service - rude, not timely with delivery. When the dishwasher was hooked up it was done incorrectly, and it flooded my kitchen and basement. Dishwasher is peice of junk.

DESCRIPTION OF WORK
Dishwasher purchase and continual repair

CATEGORY appliance sales

1.0

12/15/2017

The service was scheduled 5 days after my initial phone call which is reasonable. The technician showed up, diagnosed the problem and said it will need to be reported to the warranty company to get approval to proceed with repairs. He said the report would be filed by the next day and I should expect to hear back in 3-5 days. One week later, I called the warranty company and was told the report wa...

DESCRIPTION OF WORK
I have a washing machine that is under warranty. The warranty company was using Perla to diagnose the problem and make the repair.

CATEGORY appliance repair

Services Offered

Major Appliance Sales and Installation. Service and maintenance of kitchen and laundry appliances. Air Conditioners.

Services Not Offered

Ask for details

General Information
Free Estimates
No
Payment Options
Visa, MasterCard, American Express, Discover, Check, PayPal
Senior Discount
No
Emergency Service
No
Warranties
Yes