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"i used apollo cleaning services for a biohazard cleaning at my apartment location — where my tenant had lived there for 4-5 years continuously prior to needing apollo’s services. to begin, i called on a thursday (5/11/23) morning , and apollo seemed very responsive. their employee said that he could leave the office at that moment and look at the apartment to give an estimate for the job. the next day, i received a phone call when they opened asking how extensive i would like this cleaning so that they could email me a quote. i asked for the biohazard cleaning quote for the immediate area initially, instead of the full apartment cleaning that was being up sold. i received my email quote that following monday (5/15/23) morning with a quote of $700 plus tax. i immediately called to set up the cleaning. the employee was out on a job, and would have to call me back in the afternoon. he did follow up and said that the earliest that apollo would be able to do the cleaning would be thursday (5/18/23). the team seemed to really have a handle on the cleaning, with many reinforcements on the job site. and one particular employee was very informative, answered any questions that i had, and explained what they had done. they seemed to have done an adequate job. the team left the apartment around 4:30 pm that day. i went in to the apartment following their departure to begin emptying out the apartment. i removed the previous tenant’s clothes, emptied out the cupboards and refrigerator, etc. leaving only the large furniture items that need removed after acquiring a dumpster the following week. fast forward 36 hours. i re-enter the apartment, and the area that was just cleaned by apollo has MAGGOTS. it is a saturday, and the offices are obviously closed. so, i call the office and leave a general message, since it isn’t what i would deem an “emergency” by anyone else’s standards — yet certainly, an emergency in my eyes. and i impatiently wait for the return phone call monday morning. monday morning (5/22/23), i do, in fact, receive a call from apollo. i ask what i am supposed to expect after a biohazard cleaning, and if this is normal. the employee on the other end of the phone then tells me that my apartment was “atrocious” and that it is why he wanted to quote me for an entire apartment cleaning, instead of just the biohazard area. he also expressed that usually when a biohazard cleaning is done, the area is “fresh,” and of course, the area in my apartment wasn’t. failing to see how an entire apartment cleaning would’ve helped me, considering the only affected area is the area in which apollo cleaned — i asked if it was normal expectations that i was experiencing. the employee then said that he would discuss this with his boss, and get back to me later in the week. when i hadn’t heard from apollo by thursday (5/25/23) afternoon, i emailed at 1:39 pm. my email was just a response to the quote i was initially given, and was one simple question. it read: “wondering if you’ve spoken to your boss about my apartment yet?” a response was given exactly two hours later that said: “i asked, but i will follow up with him and get an answer for you as soon as possible. thank you.” no other contact has been made with me. and the problem has definitely not been taken care of. i have acquired a dumpster, and am about to spend my holiday weekend throwing out the contents of the apartment, and ripping up the flooring. apollo has a satisfaction guaranteed apollo promise: “IF ANY SERVICE THAT WE PROVIDE DOES NOT LIVE UP TO YOUR EXPECTATIONS, WE'LL MAKE IT RIGHT." yet, they haven’t made any efforts to even keep the line of communication open with me, let alone fix the problem. and i am 100% unsatisfied with the way things have been handled. in summary, i DO NOT RECOMMEND apollo cleaning and restoration services."

"Horrible Experience. I contracted with Blackwood Group, LLC in July 2024 for a driveway demolition, wall build and decorative stamped concrete driveway installation. During the course of the project, representatives of Blackwood lied to me, screamed at me, hung up on me, used profanity directed at me, sent a crew that refused or didn’t know how to follow the engineering drawings or guidance from Versa Lok for the wall build, and generally made the project a miserable experience. The job was not completed in a workmanlike manner and to the quality that was described in the contract. The work stopped in August 2024. The quality of the work was so poor that Pete Blackwood (owner of Blackwood Group) came onsite to look at it and agreed that it needed to be ripped out and re-done. He agreed that he would do that. Pete spent the Fall of 2024 attempting to find a suitable contractor that could complete the job but was not successful. Additionally, there is damage that the Blackwood Group work crew caused to the front of our house - concrete spatter on front door, concrete spatter on the front trim (newly painted) around door, concrete spatter on the brick front of the house, and concrete spatter on a planter. Blackwood Group work crew also damaged our in-ground sprinkler system so that the zone near the front of the house doesn't work any longer. As of today, no work to fix the issues has been done. We had paid him $37600. He offered to refund $18650 and stated that he still wants to do the work and then when complete, we would pay him the remaining amount outlined in the contract. He did refund $18650. He informed us 2 weeks ago that Blackwood Group was for sale and he was in talks with a buyer. At that point, we told him that we want all of our money back. Pete has agreed to refund the balance back to us, but has yet to refund us. He still owes us ~$19000 not including the legal fees that we have incurred because of this situation. In summary, I DO NOT RECOMMEND."

"No problems."

"Very well."

"Went well"

"As usual the job was well done."

"Disappointed in the poor job done and the missed cleaning as well as no reply to my complaint!"

"Carpets cleaned. Dave did an excellent job very professional."