Get matched with top small appliance repair technicians in New Castle, PA

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"CRS did a great job on replacing a leaking gas line to my home - all work - trenching, new lines, risers, working with People's Gas to get new meter and house-tie-in completed, backfilled, seeded, and straw-cover done in one day. I very much appreciated the high quality work and the speed in which things got done."

"Adam did a great job with all installations and repairs required of him. He was knowledgeable, professional and willing to do what ever he was asked to install or repair. Offered different options on how to do each item listed. I was very pleased with his work and wouldn't hesitate recommending Adam's work."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"The two technicians were very friendly, very efficient, and very knowledgeable. Price was very reasonable and the cleaning was much better than the high-priced companies."

"Gault did a fantastic job. I moved into a new home and had their technician come out and check the furnace. He did a thorough check and gave me some tips about the furnace. I was very impressed that he did not try and "jack up" the service price and tell me about unnecessary things that needed upgraded or replaced. The technician's name was Jesse. He was friendly, knowledgeable and very professional. The customer service people always answered the phone promptly and arranged the appointment for the next day."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"A++++++ We truly were blessed to have Stanley's Appliance Service reply to our voicemail message and arrive on the same day we inquired about servicing a 17 cubic foot deep freezer that stopped working that morning. Several other service providers we called were unable to send help for weeks; they were not willing to consider that the freezer full of food would spoil without some kind of intervention. Stanley called at the end of the day and said he would come to our home immediately. When he was unable to service the 50 year old freezer, he showed real concern about our plight and offered his truck and assistance to drive across town to pick up a new freezer that evening so our frozen items would not be lost. Not only did he offer us a service, he offered us his true concern for our plight and helped us out in a time of need. He is an amazing person and gave us hope that people still care about each other."