"Chimney experts was very professional in both scheduling and the job. Al was very thorough to not only look at the chimney, but also to stay with me until we had fully built a fire and had it burning long enough to run a full test of the appliance. Would highly suggest for inspection and installation- they know the business well."

"Extreme;y well. Igor was on time, explained the entire process and showed me each of the parts that need to be replaced and upon completion demonstrated how to work new remote start. Job was done in a professional manner. Would definitely recommend this company and especially Igor to any individual that needs fireplace services."

"Tom knows his business and is honest about what needs to be done to make certain you are save when using your fire place. I highly recommend him and his team."

"The company was very responsive to our written inquires via Angie's list. We scheduled an inspection and cleaning of the fireplace in a home we just purchased. Two men arrived on the day scheduled. They arrived later than planned, but they did call to tell us they were running late. Upon arriving, they promptly inspected the firebox, as well as the interior and exterior of the chimney, and told us that there was no need to sweep the chimney because it was already clean (minus some cobwebs that they said would burn off when we light our first fire). As such, they did not charge us for the visit. They did alert us to some wear and tear that they saw on the chimney crown which could allow bugs and animals to get in the chimney. They gave us an estimate to replace the crown, and we plan to schedule that service."

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"Chimney Joe is wonderful.I needed the crack in the back wall of my fireplace repaired and Joe came out (after I’d talked to several chimney services ;of which I didn’t like),and told me what was wrong and what I needed to do . He is honest, straight forward , and quick.We ordered new panels for the walls of the fireplace Joe installed them in 45 minutes and we were back in business that evening. My husband and I enjoyed our Fireplace and we haven’t had a problem since ! Chimney Joe will service our fireplace from now on ."

"Joe ONeill was able to fix the fire place and was prompt in returning my call. I was surprised that he did not provide own materials: drop cloth and vacuum. Also surprised that he did not wear a mask when entering my home."

"The technician was very professional, But my fire place is damage, his recommendation was to change the unit."

"The technician was very professional, But my fire place is damage, his recommendation was to change the unit."

"My project was installation of a liner, chimney capping and repairing some brickwork on the chimney. They did a great job in a timely fashion and fair price. I couldn't have asked for a nicer team. I would not hesitate to recommend them."