Get matched with top chimney cap pros in Holmes, PA

"Originally wanted the chimney cleaned but upon inspection found that there was structural damage mostly due to age. George offered several options and explained each one. The job was completed cleanly, efficiently, timely and professionally. We are very pleased with the project and recommend Platinum Pro Chimney for all your chimney and fireplace needs."

"The technician arrived late and I needed to follow up with office to make sure I had the right expectation, which I did, and then shortly after he called me to let me know he was on the way. Not really too big a deal since he was about 45 minutes later than his window. My gas fireplace was not lighting properly and the pilot light would go out periodically. At the end of last winter I shut off the gas for safety reasons. I called Chimney Cricket because of the recommendations of Angies list, they have all A's. The technician was professional and did an inspection of the situation and components, he checked the remote starter and ended up changing all batteries. The remote was not "connecting" and the fire would not start. Shortly after the fire seemed to start on its own. The technician continued to assess the situation but eventually made the assessment, because he could not determine definitively the manufacturer of the log set and the apparent randomness of the fire starting, that I should completely replace all components of the fireplace. In follow up emails he was going to check into the situation further and get back to me on some recommendations, I did not hear back after more than a week so I went to the local fireplace shop (Chadds Ford Fireside Shop) to buy a whole new set. The shop salesman really questioned me and doubted that I would need to spend 2,000+ on a complete new set up including the chimney inspections and installation. He recommended that I spend another fee for "their" guy to come and have a look. I was not at all interested in paying another inspection fee, I argued with the salesman about how a professional had already assessed everything and that his guy was going to find the same, but I relented after the owner of the shop realized through our conversation that his shop had installed this fireplace and all components just 6 years prior. So the new chimney Technician came out today and after checking everything essentially pushed a reset button on the remote receiver to re-sync the remote transmitter and receiver. Now the fireplace is working fine again, he also cleaned the components and pilot light. I'm writing this review because 1) the price was very high for the service received (The other technician who fixed my remote today was MUCH more reasonable). 2) Chimney Cricket didn't really tell me anything I didn't already know. 3) For a technician who has been in the gas log fireplace business for 30+ years I don't understand why he didn't know to try pushing the reset button. 4) He ended up fixing nothing, he did not fully follow up to give me recommendations and aside from an honest Fireplace shop owner who was more interested in getting my fireplace working vs making a new sale I would have spent 2,000+ for a new set up."

"Outstanding workmanship! They rebuilt our chimney, and it’s better than new. The team was professional, friendly, and honest about what needed to be done. Highly recommend!"

"Good overall, but part of stove pipe dropped and damaged, they told me about it right away, ordered a new piece and installed it within days when I was available"

"Bob A. and his co-worker were polite, courteous and competent. They arrived on time and performed the task quickly and easily. In addition, I appreciated the fact that Bob explained what they were doing and why, as well as the fact that the procedure does not necessarily ensure that water will never get into the chimney ever in the future,"

"I recently hired Clark Chimney and Masonry for a chimney cap and liner replacement and I'm extremely satisfied with their service. The team was prompt, professional, and efficient. They took great care in ensuring a clean work environment and thoroughly explained the process. The pricing was fair, and I appreciated their friendly customer service. I highly recommend [Chimney Service Company] for anyone in need of reliable and top-notch chimney services!"

"I recently had the pleasure of engaging the services of Home and Hearth chimney and masonry co. For some chimney repairs, and I must say, I am incredibly impressed. Their expertise and professionalism have left me with nothing but praise for this outstanding chimney business. I won’t hesitate to call upon again in the future. Thank you!"

"Bob was very friendly and knowledgeable. We have had issues with our gas fireplace since it was installed by the builder. There was a very bad odor that kept us from using the fireplace, and it was very drafty too. Bob identified the problem right away. He inspected the fireplace, added some insulation to it and cleaned it.  
He gave us instructions about what to expect regarding the odor, a description of what different odors mean and told us to call him if the problem persists.

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"At first it didn't seem to go that well. I had paid a great price for the package, but when the guys came to the house and saw the small opening they would have to climb through to get to my less-than-inviting crawl space, they seemed reluctant to fulfill the deal. They left and I thought I would have to call for a refund. Instead, a truly lovely woman who answered my call at Home Service listened to me with no defensiveness, and seemed genuinely concerned about my experience. She had the owner -- Nick -- come to my house and do the service himself. Nick was polite, friendly, and professional. He didn't balk at the crawl space -- he climbed right in and within 30 minutes the job was done! He gave me his honest opinion about other issues with my chimney but did not try to push any additional services on me. I was really impressed, and if I have other projects that fall within the scope of what Home Service does I will definitely call them. You can tell that Nick cares about his reputation, and that makes all the difference."

"Very professional and friendly.  I would rely on this company.
They gave me a window of 3 hours to arrive at the property, however I was the 1st appointment of the day so not sure why you can't confirm a time?  They also did not call me on their way to the job as discussed
I thought the price was reasonable for the service, however I can't confirm quality.  All I know is the job took a lot less than other chimney cleaning services I have had in the past.
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