Alpine Chimney And Fireplace

unknown

They were incredibly professional and responsive.  They went above and beyond to install the remote controlled igniter, having to make several trips to get the right parts, so that I could surprise my wife for her birthday.
I would absolutely use them again in the future.

unknown

All went well

I bought the townhouse in 2013 and did not want to use the gas fireplace until I knew it was cleaned and serviced.  The person from Alpine did a good job and I have no complaints.  I felt comfortable and safe using the gas fireplace during the 2014/2015 winter season.

unknown

Great experience.  Very professional.  No issues.  Will definitely use again.

I called Alpine to come take a look at my gas fireplace. I was having an issue keeping the pilot lit, and it was becoming a problem as the weather became increasingly colder.  I chose Alpine because they were local to me and I read very good reviews on Angie's List about them.  I received a call back from Bob Jermyn (who I believe is the owner), and he scheduled an appointment for Saturday January 3.  Bob showed up to my home on time that day for our scheduled appointment.   At that time, Bob took apart my fireplace and identified that the issue was most likely attributable to a bad pilot assembly, which he informed me was most likely old and generally needs to be replaced every 10-15 years.  He told me that a new pilot assembly was the cheapest, most likely solution, but that if it was not the pilot assembly, he could at least rule that out.  Bob told me that he would order the part, which he estimated would run approximately $230.  Having a non-functioning fireplace, and therefore essentially no choice, we told Bob to order the part.  He advised that it would probably take approximately two days, and that he would go ahead and order it on Monday morning.  Bob assured me he would call by Wednesday to give me an update.  The cost for the service call that day was $155.
I never heard from Bob at all that week, so I called him on his cell phone on January 12 for an update, but he didn''t answer.  His voicemail greeting said to not bother leaving a message because he doesn't check them and that he would see the missed call on his phone.  
Having not heard from Bob at all, I called him again on his cell phone on January 20, but again, the call went unanswered.  I also never received return phone call.
On January 26, I called a third time, this time on both his cell number and the number listed on the Angie's List website.  I also left a message on both numbers this time, inquiring as to what was taking so long with the part that he claimed would be in almost two weeks prior, inquiring as to why he didn't bother returning either of my prior two phone calls, and asking him to provide me with a status update as soon as possible.
I waited a few days, and still had not received a telephone call back.  Thinking that he was simply avoiding my number, I called from a different telephone number, and this time Bob picked up.  I identified myself and he immediately seemed caught off guard.  He claimed that he remembered me, and that he didn't know what was going on with the part, but that he would know "in the next few days."  I then asked him why he never bothered to call me back, to which he literally had no response.  Instead, he paused and said, I'll call you when the part comes in.  It is now February 8 (over 1 month since my initial service appointment), and I have heard nothing from Bob.  Time to move on to another service provider.  I will never use Bob or Alpine Chimney again, and warn anyone who plans to use them to do so at their own risk.
I only gave them a C for price because I thought that $155 was reasonable for the service call they did make, and that included a $25 discount through Angie's List.

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Was not able to get the issue taken care of.

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unknown

It went well there was an extra $45 charge for the rubber seal and it was provided in the summer time in July of 2014. Upon initial visit he was on time, when he had to bring back the glass with a rubber seal he came on a random day with no appt and just showed up even though we had an appointment and he never showed.  Fast forward to winter time when we were actually using the fireplace unit and from the get go it had a gas smell to it.  I called the service provider of which told me in July that he will be servicing my fireplace if anything needs to be done he will be here to fix the problem.  I called him set up an appointment for 1/6/2015 at 2pm.  It was 3pm I called him to find out where he is because there was a no call/ no show.  I reached him at his number to find that he was "at another job that lasted too long, I can be there in a 1/2 hour".  It sounded as though I woke him up and he was at home.  I told him that I will not be interested in his services any longer.  My gas fireplace is not able to be used to this day.

Right on time. Efficient. Explained issues.

Wonderful. Very professional

PERFECTLY....HE WAS THOROUGH AND EFFICIENT...VERY KNOWLEGABLE ABOUT A VAST VARIETY OF WOOD AND GAS STOVES...

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The gentleman was on time and did a good job - left no mess.  I asked for quotes on replacing our old system with a more efficient one, and he gave me two choices.  
My only complaint is they are hard to get ahold of (mailbox is always full), but he still got back to me in a day or two.

The company did an excellent job. They were very professional and courteous. They were very clean. I was nervous of using my fireplace prior to service but am more than happy to use it now. They did a great job.

Service was excellent. The gentleman explained everything to me as he worked and cleaned the fireplace. Showed me how the remote worked and got it working. My husband was thrilled that now we just press a button and the fireplace goes on and off!!!
We will definitely be getting this service yearly!!