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"East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few weeks ago, and we rescheduled for last week. Ms. Hawthorne again called the day before our scheduled maintenance appointment last week, asked again to change the appointment because of the volume of emergency calls they were receiving, and we agreed as long as Ms. Hawthorne promised we would be given priority scheduling if our system went down. The next day, our air conditioning failed, and I contacted Ms. Hawthorne. A technician came to our home on the afternoon of the next day, but he said parts had to be ordered, and it could be days before they would arrive. I have emails supporting that we requested Ms. Hawthorne to order the needed parts, and she emailed back that the parts would be $1500.00 and labor $500.00. Though we made it clear from our emails that we wanted to get the system repaired as quickly as possible, she did not order the parts and would not grant us priority scheduling. When we learned of this betrayal, we contacted William Henderson Heating, Cooling, Plumbing, and Electrical Services. They worked us into their schedule for same-day service. I have an email exchange that proves how disdainful Ms. Hawthorne was to longtime customers of East Coast Comfort, both of us senior citizens, and one with a cardiac condition. A request we made to Ms. Hawthorne to speak with Mr. McCollum or Mr. Mongeluzi was ignored. In other words, other people had their systems repaired because of our kindness, so we can swelter in the heat and humidity. I consider their behavior toward us to be elder abuse. Good riddance East Coast Comfort, we are now receiving our comfort from William Henderson."

"On time, fast, clean, professional, great communication throughout the entire process."

"The work was done exactly as described to me. All communications were prompt and timely manner. I would definitely hire them again"

"I scheduled an appointment with them in response to their ad to flush a hot water tank for $49, no trip charge or add on expenses. After scheduling and in advance of the appointment I called for details regarding the service to be provided at this very hard to believe price. No matter what time of day I called I was always routed to an answering service that only scheduled appointments. Each time they said they would reach out to a manager to get my questions answered. After 3 calls and an email without a response, I cancelled my appointment."

"Guys were great. Some sheetrock was broken, not their fault, old walls. Came back and fixed it quickly. Would recommend!"

"Company is way to expensive and the work was not mediocre. They use GoodLeap for financing, and they rip you off with that contract as well. Stay away!"

"I wouldn’t be writing this Review if one thing would have happened, TALK TO ME. Don’t place the answering service in the position of telling a Customer that the Supervisor has left for the day at 2.45p on a Thursday. Especially when the Horizon repairman had just fried our whole cooling system, including the thermostat!! What started with a bad fan motor in a new AC system that was only 3.5 years old in a $10,000 system, for which we had waited 4 days for the new motor to be installed. Add to that the fact that the repairman told me he would be at our home at 8.30a and didn’t arrive until 11.30a - after having to use a vacation day to wait at home for them to arrive. Then telling me this will be ‘quick’ all I have to do is switch out the motor by mounting it and plugging in the new one. Hours went by, nothing. He comes in to test the thermostat and it is non-responsive. He tells me to get new batteries, which I did. Then asks me, “these are new?” To which I say, ‘of course’ - you watched me take them out of the box. Then he goes out to his truck for the next 1.5hrs, supposedly speaks with his Supervisor and comes in and tells me that he has fried the system. I reply by saying I will be calling a senior person to speak with them. Called 4 times and never spoke with anyone. Each time I waited on hold for an extended period of time. Each time, I was then told by the answering service that someone would call and never did. Then at 2.45p I am told “everyone has left for the day” and no one would be calling. This was a Thursday, I had been home all day and no one would speak with me. We remain without an AC system, no plan, no calls - - nothing!!! If I could rate them a ZERO, I would,"

"Great job strive!!!"

"Phenomenal! The repairman, Sherrod, came and fixed the issue quickly and beyond professionally. I will definitely call Dilling Heating & Cooling again!"

"Our inspector, Joe Donnelly, was recommended by our realtor. He was very nice and did catch a lot of smaller things on our home inspection. However, he majorly screwed up on the electrical part of the inspection: he noted that there were a few double tapped breakers that we should get fixed, but somehow did not notice that none of the breakers were GFCI or arc-fault protected. He also missed the lack of sticker on the box, which meant the electrical work in the house had never been inspected (or at least never passed). When we called an electrician in to fix the double tapped breaker issue, he immediately pointed out the non- arc fault, non-GFCI, no inspection situation and was shocked the home inspector didn't notice either issue. We now have gotten estimates of several thousand dollars to fix the electrical issues, expenses we were not planning on. If Joe had found these issues, we likely would not have gone through with buying this house."