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"Fantastic Job!"

"The Handy Marine is very reliable, professional and his work is the best"

"Great job!"

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"Jeff and Ben took our money ($1400.00) and ripped us off. Jeff came into our house bragging about his 45 years of experience yet put no for thought or planning into the job. We told him our needs; something to block out the 8 hours of sun that pounds the front of our house so we can sit and watch TV without being blinded by the light and of course we wanted them to look nice like they were custom made for the windows that’s why we were willing to pay so much and not just go to Home Depot. These blinds in picture were the only ones he showed us in opaque or blackout. We wanted some light coming in, we just didn’t want to be blinded by it, and yes we did make this point with him several times but he did not offer us any other options and said these blinds would work. Also, he only had a small sample so it would not have been possible to actually see how much light would come in at the time of our consult, but we trusted him, which is why we hired him, to know what would accommodate us best. He said they came with an energy saving rebate because they kept the house warm in winter and cool in summer. Please tell me how with 2 inches on each side how these will block out anything…light, heat or cold air. Why would the government give a rebate for energy saving blinds if the installer doesn’t install them properly? Another thing I will look into. The main issue that warranted a return visit was we couldn’t put our screens back in because of the handle at the bottom of the window and brackets from blinds installed at the top did not account for enough space for the screens to fit behind the brackets or the handle. Tell me Jeff with 45 years experience behind you this would not have been evident to you?! Surely this same issue would have occurred at some point in 45 years of installing blinds. I’m positive there have been handles on windows throughout a 45 year time period. When Ben returned for the second visit to fix the issue this is what we were left with, see picture. Since he had to move the blinds out so the screen would fit back in this is what we were left with. These blinds are so light that when our windows are open even the smallest breeze blows them forward which puts them further away from the windows. They are window blinds for WINDOWS that air blows through. If the weight of them is so light they will just blow forward. Again, where’s the 45 years experience here? This is science…wind blows… blinds move. Jeff you’re probably thinking I can’t please everyone, but what you should be saying to yourself is WHO would be pleased with this half *** job!? Oh yea, and the second time he came back to move the brackets so we could get our screens back in so we could have our windows open he doesn’t offer us some of our money back or any solutions, what he offered us was the black out blinds that he would be nice enough to give us at a discount of $400.00. Seriously, did you listen to us at all? We told you we don’t want those and we already gave you $1400.00 and got nothing that we wanted. We just ended up with an emptier back account. His motto is if you’re not happy I’m not happy…well guess what Jeff we’re not happy. Anything short of you coming back and resolving this will lead to me giving you a bad review on any site I can including the BBB. I will make as many phone calls as I have to and reach out to whoever I have to, to make sure consumers are aware of your incompetence before they hire you. If you didn’t have blinds that would correctly fit our windows and fulfill our needs at the time of our consult then we would have much rather heard that than paying for something that is useless to us, but then obviously you wouldn’t have made your sale or money!!"

"The team was fast, friendly and careful with my things."

"We were extremely happy with the service, installation and quality provided by Pella of McMurray. We dealt with Rob Culbertson. Rob was superb to deal with in many aspects. I highly recommend selecting Rob to handle your needs. The installers were professional, respectful and diligent. They worked hard under cold conditions. They were cognizant of their cleanliness too and swept up frequently. The fiberglass windows and doors look great and I examined them thoroughly. My neighbors have been complimentary too. Try Rob Culbertson and Pella of McMurray for your needs."

"Adam did a great job with all installations and repairs required of him. He was knowledgeable, professional and willing to do what ever he was asked to install or repair. Offered different options on how to do each item listed. I was very pleased with his work and wouldn't hesitate recommending Adam's work."

"They ruined a blind after they cleaned it. They took it back multiple times to repair and it still wasn?t repaired. All they said was they won?t charge me for the cleaning. You damaged the blind and it was more than you would have charged me to clean. I asked them to replace the blind but all they said is we won?t charge for cleaning. I called them multiple times and they never called me back. Terrible customer service "