Terminix - Bridgeville -Termite & Pest Control

Fantastic service. This service is well worth the price. Spraying the cellar kills the termites in the cellar but Terminix goes the extra step by placing bait outside the house. This lures the termites away from the house and they carry poison back to their nest.Terminix also guarantees their work as a protection against future damage to the house.Fantastic and professional service. I definitely recommend Terminix.

The technicians who came to do the preventive termite bait trapping and inspect and "animal proof" my home were very diligent and comprehensive. However, it took 3 weeks for a "certified" animal trapper to set the trap for the squirrel which had eaten its way into my basement through the drywall newly applied. And that was the reason I called Terminix to begin with! The trapper was diligent and professional but unable to meet my needs because his position (basic to the "animal control" service of the company) is so understaffed. Then, I was billed by a finance company for 10 years worth of coverage when I had paid in full for only 2 years. It took me 2 months to get an emailed copy of my contract and 4 months to get the incorrect billing straightened out after receiving collection notices and notes of credit report deficiencies. The branch manager refused to make personal contact with me throughout the whole process, simply responding to my voicemails with emails that "everything was fixed," only for me to receive another threatening collection notice the next week. It was a nightmare not to be wished on anyone.

When I initially called it was because I had a mouse in my wall, I could hear the scratching in the evening and it was unsettling. They were at my house within 2 hours of the call to sell me the service. I paid thousands of dollars for the service with a multi-year warranty. Now it is cold again and the scratching is back. The exclusion service was supposed to fix this problem. I have called to have someone come to my house and the local office never returns calls. I called the salesman who also did not return my calls. I called the 800 number and was told they would call me that day. When no one called I called again ans asked to speak with a supervisor. I explained the problem, there is a mouse in my wall and the exclusion service is supposed to have prevented this. She scheduled a tentative appointment for 2 days later with the understanding that they would call to confirm. They did call me back but only to tell me that my appointment is 3 weeks from today. This is not the first time I have encountered poor customer service from Terminix. They are quick to sell you their service but have no follow through to back up their warranty. I am sorry I entered into this agreement.

Way too expensive for work and materials delivered.

Very well employees knowledgeable and friendly

I am calling again tomorrow to have them take care of the mice coming under the stairs. I hope the company will respond positively if they wish to keep my business.

It was expensive because they also ripped out all the attic insulation and replaced it. They were efficient. It took two days to complete the job.

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Terminix came out to resolve the problems originating from their installation from early February. I was getting no response until our case was finally transferred to the Regional Manager (Dan). He brought his crew lead (Paul) and Rob to evaluate and fix the problem of the dry insulation getting into our full house attic fan. We wont know if this fixed the problem, but at least they responded and took time to find a solution. (Price, is buyer beware; but at least the work is done right by folks who worked really hrd in tough conditions. Thanks, Dan & Paul! Lou M.

We were sold a very lengthy list of tasks that (Dan) deemed to be necessary. I am older, and physically limited due to degenerative condition in my feet & legs; my wife is legally blind, and she trusted me to find a service provider that we could trust. Bad decision. It looks like we may have overpaid, bigly! The crew that was deployed to my home worked hard. But I feel that they were given bad instructions and improper materials in order to complete the job, given the needs and use-flow of my home. We have a whole house attic fan for summer cooling and ventilation. We use the fan a lot, as well as using the attic space for extra storage of seasonal decorations and family treasures. The cellulose dust and material is blowing in the attic and into our living space, unabated. The blown cellulose insulation was installed 'dry'. It now blows around in the air of the attic and is falling through the vent slats of our whole house attic fan. The attic space is currently unusable, with the grey dust blowing around and falling into and through the fan This also makes my garage unusable because I now have to store all of the items in the garage instead of the attic, as originally intended. I am trying to get the Bridgeville Office of Terminix to come out and either apply some non-lethal binding agent that will not release any dangerous chemical gasses into our living space; the literature suggests that ammonium sulfate is released when water is sprayed onto the dry cellulose insulation material that was blown into our attic. We have called all of the service numbers listed for the local Terminix branch, but we have been told several times by the switchboard reps in Texas that the managers (Ed & Dan) are unavailable. I don't want to call my City Inspector or my attorney to resolve this issue without giving Terminix a chance to solve this problem, first. Obviously, we would like to avoid the costs and aggravation of a legal matter. But the bottom line is that I want Terminix to make my house livable again. 'Angie', please let me know what to do!

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AWFUL!. I have been stood up 3 times (twice during the week, and once on a Saturday)! I have had atleast 10 random appointment changes by the company without adequate notification. I have spoken to a minimum of 10 "customer support specialists" who were very nice but totally ineffectual at handling the situation. Many attempted a band-aid fix without actually looking at what others have attempted to do before them. I feel that this company has no respect for the customer's time or money. I have never been treated so poorly by a company! I do not understand how Terminix feels this is acceptable. The 100% satisfaction guarantee is a joke!

I started using them in about 2000. 

It was okay.

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They consistently called us to get us to continue with their services. We had a lot of ants and a couple of mice that they got rid of. I also set some of my own traps and was able to rid of them.

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