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"The work was done quickly and efficiently. Darlin and Israel were great to work with. My patio extension is beautiful"

"Only thing they did themselves was the patio ceiling & French drain for my project. Acted as hiring contractor for all the other work. Overall project was a success, but I didn't appreciate how the lead crewman/ owner spoke to his employee. Subcontractors that were hired were excellent."

"I used diferent contractors in the past, always had issues. West Myth Remodeling will always be on top of my list, not only for the quality work, but their soul and pride they involve in the project. At the end they(owner and team) became almost part of the family, due to their heart and dedication. I truly love these guys. Recommended them to all my friends and family who are in need of a serious contractor. Great prices, too-very fair comparing to other bigger company who most of the time will rip you off, increasing fees, etc. You will be treated like you want and need to call them again next time, without getting bids from 5 other companies.Awesome is the word they deserve!"

"INITIAL CONTACT The company was quick to respond to our inquiry and set up time for a consultation. What we thought was a consult to receive a bid became a high pressure sales pitch. And our down payment to secure the quote for the job was actually a binding contract for the FULL scope of the project with significant penalties for cancelling (read the contract fine print!). A cancellation window of three days to release liability for the FULL AMOUNT OF THE PROJECT was a big surprise as we read through all the paperwork the days following. We have learned a hard lesson not to sign anything after 9pm, we were both so tired and hungry at that late hour we did not thoroughly read through all the paperwork. Our mistake. We obviously ended up moving forward with the project and got more comfortable after reading through reviews of the quality of the work and the experience customers had once they got past the “sales” call. Most were very positive. We also found that no other company offered the length of warranty that System Pavers does and with the large and challenging area, sloped terrain with drainage challenges and more than 5K sq ft, we felt comfortable that this was the right company to do the work. CONCEPTUAL DESIGN AND RENDERING Overall, the software was helpful in deciding the layout and the borders of the pavers. But we still had a hard time selecting the type of stone with the generic 3D rendering. We had to trust our instincts with the pictures in the catalogues provided to decide what to order. Once we decided on the Mega Lafite and Mega Arbel stones from Belgard, Jeff worked very hard with the vendor to get the color we wanted (as the Victorian shade had been discontinued) at the price we needed to fit our budget. We certainly appreciated this extra effort with the vendor. QUALITY OF WORK We read many reviews relative to the installation and quality of work. There was one team, led by Moises Ponce, that had received nothing but positive reviews. We were grateful that Jeff and the management team at System Pavers reworked the summer schedule so that Moises and his crew were able to take on our project. His team did outstanding work, they were always professional, and cleaned up after themselves. The installation of the pavers and the edging was seamless and the final product has more than met our expectations, it is really beautiful. We get many compliments on our new driveway and front yard and know that we enhanced the value of our home substantially. The team had to address some drainage challenges in front of our house and shop and the choice of permeable pavers so far seems to be functioning well through the first set of rainfall and falling leaves. The only challenges we had with the installation process involved two areas. The first had to do with communication between the Designer, the Project Manager and the Installation crew doing the work. There were times they were not on the same page and luckily one of us was home when most of the work was completed and could monitor the install. The second had to do with the landscaping/grass once the stones were completed. We had to move a portion of our in-ground sprinkler system prior to the new sod being installed. The day the ground was prepped for the sod, several of the sprinkler heads were completely buried and one was even on its side, covered with mulch. Had we not been on site and pointed this out, there could have been significant rework to correct after the sod had been installed. OVERALL We are very satisfied with the work and the end result. The cost for the work may be more than the value added to our home but there were other factors/benefits we considered in the choice of stone we selected and the overall design that increased the price beyond our original budget. It has transformed our front entrance and our front yard into our own private retreat and we no longer have to deal with the dust tracked into our home from our previous gravel driveway."

"Ron was great contractor to work with. He and his team provided a high quality product and at reasonable price point. He was easy to communicate with and flexible to meet our needs/desires. He was also very transparent and honest and all work was done according to stated timeline. Definitely the best contractor that I have worked with and look forward to working with again."

"We ordered a Covana SwimSpa cover back in July or August of 2021. They finally received the product from the manufacturer in March of this year. When the installation team came to put it all together they realized that the person who had placed the order with the manufacturer had missed the fact that the cover was slightly too large to make a proper seal. The installation guys, who were great by the way, said they would work with All Spa to get is sorted out (new parts to make it work). Anyway, it's been a month and the thing is still sitting half assembled in my yard. Keep in mind that this is a $10K cover left partially assembled and covered in a tarp. I've made 5 inquiries via phone to All Spa to at least get a status update but have yet to respond. It really just speaks to a major lack of professionalism to not even have the decency to let us know the status of what is going on. I don't usually leave reviews like this but I think that this certainly warrants a 1 star review."

"Great to work with"

"The MasterDecks team did a wonderful job on my front deck! Everyone I interacted with was very knowledgeable and professional. It was easy to communicate with them and they were very responsive to all my questions/comments (the daily logs and pictures were great!). They constructed the deck well, doing all the extra things needed to make the deck last, like placing gtape on top of the wood support beams, adding extra screws in critical areas, etc. I would highly recommend this company to others!"

"We are happy with the overall quality of the job, but it was frustrating and painful getting there. There was zero communication unless we initiated it from start to end. The job started late and took much longer than we were told it would. It wasn't surprising that it took so much longer since workers were not here full time, barely half time. We expected them to be onsite daily once the job started, but we were lucky if we had anyone working three days a week and they were never full days. Days would go by without anyone onsite. We would make phone calls to find out what was going on and there was always some excuse. The work crew left an ever-growing junk pile in our backyard which the owner Rick finally had hauled away once we asked him to toward the end of the job. We were surprised to learn at the very end of our project that painting was not included. It would have been nice for Rick to let us know that painting was not included in our bid so that we would have been able to plan accordingly. Instead we were left in the middle of the rainiest month of the year to try to protect the wood on our new patio cover until we could get a painter lined up. It also added an unexpected $2,500 to the job which would have also been nice to know too. What made it worse is that we discussed the painting portion several times with Rick throughout the job and there never seemed to be any question about it being part of the job until the very end. I do have to highly praise the "other" Rick, however, who did all of the woodwork on the patio cover. He was the best part of the whole job. He was a hard worker who produced quality work and a great person to work with. Once he started the job wrapped up quickly and he made sure we were happy with the work he did. As a side note, no portable toilet was ever onsite for the work crew for what became an almost 2 month job."

"It was great. They were on time. The price was very competitive."