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"Everything turned out fine. When it first arrived, it was damaged in the shipping. It took them quite a while to get something back to us, or even to call me back when I wrote to them. But then, once they got the ball rolling, it went very quickly. It took them probably about a month to even get back to me. The price was very good. Once somebody actually did speak with me, they were very responsive. They were pretty professional when I spoke to them. I just think that they were light on manpower."

10 employees. No subs. No travel charges.

"Cam was great,fast,knowledgeable,professional. Will definately use service again if needed!"

"had purchased this on a Deal. I moved my office to the in-law suite, and wanted something outside my norm - yet not too jarring. The decoraator is in Mass. We communicated via email, Pinterest., Houzz, their website and phone conference. I planned to reuse my light cherry office furniture, but needed to get rid of the white wall look. I sent photos of the room and a floor plan. I answered their online style questionaire and sent photo of the furnishing, my favorite Arts n Crafys desktop lamp and some of the art work I wanted to use. The result was a vibrant palate that is invigorating and joyful to work in. Using the colors from some paintings I collected in Africa15 years ago and my electric taste. the result was very bold. (Formerly my definition of bold was any color other than white or beige. The cair rail and lower walls are a terracotta with a rich deep gold on top. The remaining woodwork and doors are a dark slate gray with a satin finish. (Really - no white glossy woodwork.) I feel like I am in some exotic place when I work. I have met with other designers in the past. They ask your likes, then tell you what think regardless. Not so here, the process was interactive, two sided and balanced. The results are stunnung. I wouldn't hesitate to use them again, even if no big deal is available.
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"We paid a lot bu they were amazing, just outstanding. We had one small problem and they were back immediately and fixed, and they came out again actually to make sure it was good. We were gone and they waited for us to get home to looked at it and check it. It was pricy. You can get back to the and you can find them. We thought it was worth it."

"Rachael listened intently and gave me design options which maximized my kitchen space and function. I used her design to create a beautiful kitchen which solved many functional problems."

"I sent the money and dimensions in in November 2011.  She responded back very quickly, informed me that she was very busy and wouldn't be able to start on my project for a couple of weeks.  I actually responded that that was fine.  After a month or so with no contact, i emailed.  She emailed  right back, apologized and asked for some more measurements.  I sent them.  Didn't hear anything, when in response to inquiry, she asked again for living room measurements-- that was Feb. 3rd.  On Feb. 20th, I emailed and asked for timeline.  She responded back the next day with 3 designs asking for my preference.  I emailed back on the 22nd of Feb with my preference.  On March 16th, I inquired again as to timeline for completion.Two weeks later she sent a concept board with some furnishings.  No window coverings or lights were suggested.  Three were multiple rugs with no direction of which one for each room.  All and all, not a pleasant experience.  I suspect I could have gotten better service using Pottery Barn's free design service (especially since most of the furnishings came from there.)"

"It was very good. I was pleased with what they did."

Rachel by Design We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n