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"It took 4 visits over a 2 week period. The last visit was necessary because the wiring was done incorrectly on the third visit and another technician had to come and fix the work. The first technician didn't tell me there was a problem; I had to find that out myself. The price quoted by the first technician was not honored by the company, even though customer service reps said the company would go by the technician's cost estimate. Multiple calls to the company's customer service reps were unsuccessful. The best they'd say is they'll use this for future training, to ensure it doesn't happen again. I was unable to speak with someone in charge about the manner. CS staff acted bored by my concerns about the quality of work and the overcharging and declined to address either issue. The poor quality of work and poor attitude have me reconsidering using this company in the future and am looking at other heating and cooling companies. The second technician was terrific; just not sure it's enough to counteract the hours and hours the first technician spent here (and didn't fix the problem/left it not working) and lousy customer service reps (I spoke with several different ones; they were all pleasant but equally indifferent)."

"I participated in Dominion's Energy Efficiency Rebate program, which NRG Masters (dba Northcoast Energy Masters) is a participating contractor. Of the three quotes received, NRG Masters and one other contractor were competitively priced. However that other contractor do not spray foam gaps in basement. NRG Master crew arrived on time on scheduled date, they properly sealed the attic entrance so the cellulose does not blow throughout the house and to keep my pets from going upstairs. Wall insulation was performed outside, where they removed the siding, blew in cellulose into the wall and ,closed the opening and reinstalled the removed siding. They spray foamed rim joists all around the basement perimeter and a big gap where the kitchen bumped out, such that one of my cats tend to climb into and where she cannot be reached. They insulated it and closed it with dry wall so my cat can no longer go in. The crew cleaned up the work areas, They vacuum the attic, and cleaned up the basement area, though they missed some of the small spray foam drippings, which were easily removed on the concrete ground, which I believed to be not an issue. A week later I opened the attic storage area, some of the cellulose blew in. I had to followed up multiple times with e-mails and phone calls to get a return call and schedule a follow up to fix the problem. Ray said the cellulose blowing in is from the gable vent, which may have been overstuffed with cellulose. A month later, the crew came back to clean up the cellulose. Months later, I followed up with another energy audit from Dominion's program. I learned the home energy efficiency for my house improved from 2800 (before the insulation work) CFM50 (blow door test) to 2100 as proposed by NRG Master. I, also, followed up with Dominion regarding the status of my rebate, and I learned that Ray did not submit the paper work required for the rebate. I followed up with multiple calls and e-mails. At the same time Dominion representatives also reached out to him. A few weeks later, I learned that Dominion did speak with Ray and he submitted the necessary paper work, and a month later, I did get my rebate check. The slow responsiveness received from NRG Master may be attributed to their busy schedule, I had to wait about one month and half before they could perform the work at my house, so it is understandable that arising issues and filing paper work can fall to the side, though not acceptable from a customer perspective."

"I had an Energy audit performed on my house. The equipment used during the audit and the knowledge of the auditor was good. However, the report was useless. I was employed as a Quality Manager / Quality Engineer for over 35 years and I have performed numerous audits. And without a doubt, the auditors should used a recorder to propely document the results of the audit. Some of the things that should be in th report are, the significant areas of heat loss in each room, (including loacation of the heat losses), potential savings for reducing the major area of heat loss, the temperature difference incoming outside air and room temperature."

"It was done on time and on the budget. Excellent work."

"The project was performed well and completed in a timely manner. I would definitely recommend them."

"I contacted the company to look at my 12 year old furnace which was not working. The repair tech showed up and was able to determine that a blocked condensation drain had allowed water to back up into some switches and cause damage to them. The cost to replace them and another component were more than half the cost of a new furnace.  The decision was made to replace the existing furnace. The company services mostly residential and light commercial, this appealed to me. The showed up as planned and went about their job, and at the end of the day I had a new furnace. The old one was hauled away and the job site was left as clean as they found it. Great Job!
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"Project still open. He recommended I contact Gas company to have energy audit. Findings of audit could lead to rebates making the job cost more cost effective"

"It went well with the workers arriving when expected and cleaning up when done. It took them 2 days. They did a great job and were cheaper than another one of our estimates.
We decided to get some insulation following a report from Dominion's Home Energy Audit Program called GoodCents which told us that our over 100 year old home had almost no insulation.
North Coast Insulation is a company recommended by Angie's List and one that often works with GoodCents. GoodCents came out after the insulation was installed and inspected it. We were told that the air leakage from the house had gone down 40%. We also will get over $1000 back from a rebate.
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"Responded same day to repair hot water tank. Quality work. Would not hesitate to use again."