Get matched with top insulation pros in Sullivan, OH

"We wanted to replace couple windows at the house. We found universal windows direct, Almost a week ago they were supposed to install the new windows, but they brought the wrong size windows (way smaller than what we have now), long story short they want to install these smaller windows inside the old windows, some how retrofit the old windows and get these in. We were never told or explain this. We were expecting window replacement. Now we can not get a hold of them to see when or if they are bringing the right size windows. Oh yeah do not do fall for the loan deal with them, they charge you with the loan on day one, 8 weeks before they're supposed to deliver the windows. Now we have a loan and no windows. They took the money and the windows and ghosted us, been calling every day to talk to them for a solution and every time they are not available."

"Jacob is the best in the business. It’s very comforting to know I have a reliable contact for whenever I’m having any basement/water issues or any questions. He also has a lot of references for other projects. 10/10 recommend. Thanks again Jacob!"

"He and his 2 helpers were very prompt and cleaned up everything, but the quality of work was poor. Boards left too long or cut too short. Lattice work was terrible. We will need to redo. They were very rough on our other deck wood, leaving gouges. They used a nail gun that left splinters instead of deck screws. Daryl said he would return to look at it but we haven't seen him. All we want from him at this time is one board removed that he cut short, and a new 16' board, and we will put it down with deck screws and cut it to the correct length. We will eventually fix the shoddy lattice work ourselves. Too bad he didn't come back to at least do that much for us. Lost all faith in him."

"Very smooth."

"It went great, we had a few unknown aspects going in with the condition of the frame. They rebuilt the bad section with a reasonable up charge. The rest of the project went as planned and turned out nice."

"Everything was Great!"

"We had chalking around the base of our basement walls. We met the Eco-Seal representatives at a home show and set up an appointment for someone to come to our home to give an estimate for repairs. At the appointment we were told that we needed excavation around the house, waterproofing coating and membrane on the outside of the foundation, then a backfill of rock. We agreed to the process. What was not explained is that the drain tile that was going in the bottom of the trench would be emptying into our sump pump. As a matter of fact, during the process I was under the impression that it would empty into the downspout pipe that drains to the street. When the work was done, we started to notice that the sump pump was running every 10 minutes during rain. Before the work, it ran just a couple of times a year. I chalked it up to the system working to keep the moisture away. This past Sunday, we had a storm. The power went out for about an hour. The sump pump was not working. We bailed water for almost an hour to prevent our basement from flooding. On Monday, we called Eco-Systems and were told that it stated in our paperwork that the drain would empty into the pump. Sure enough in tiny, handwritten print, we found this statement. Now we have gone from having a little chalk on the floor to having the very real possibility of the entire basement flooding in case of a power outage. Tuesday night, after spending the day researching how to resolve this issue, the power went out again. MY HUSBAND AND I SPENT 5 HOURS, 48 MINUTES BAILING WATER AND RUNNING IT UP THE STAIRS IN BUCKETS. The water was coming in so fast, we couldn't stop the process or the sump would overflow. We ended up having a plumber in to install a battery backup sump. This will only work for a few hours during a power outage. We will eventually have to have a generator installed at a cost in the thousands so we can leave for vacations and such without having to be worried the entire time that the power will fail and our basement will flood. Eco-Seal did send out a representative today. He apologized for not having told us about this possibility. I repeatedly asked that he do so for future homeowners. This should be an informed decision on their part. I went so far as to suggest that there be a caution included in the written information given to prospective customers. I hope this company makes some changes based on our experience."