SISLER HEATING & COOLING
About us
We install Waterfurnce brand geothermal systems and we are a GeoPro Master Dealer. We have installed over 4,000 systems and are one of the largest dealers in Northern Ohio and in the top 20 in the country. We are also an American Standard Customer Care Dealer for conventional HVAC systems. We have dedicated, caring, honest, and hard working employees which significantly contributes to our success. Our prices are lower because we do the whole job ourselves and do not use subcontractors on most of our installations.
Business highlights
Emergency services offered
46 years of experience
Services we offer
HVAC SALES, SERVICE & INSTALLATION., SERVICE & INSTALLATION. GEOTHERMAL SALES
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.816 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-16 of 16 reviews
Ryan M.
May 2021
This is a top-notch small town service provider. They are a well-run business and team of professionals. They do what they say, show up when scheduled, and treat their customers right! I have used them multiple times for various projects and am impressed with their professionalism and expertise in general HVAC and Geothermal. Prices are fairly reasonable given the quality of service. Highly recommended!
Stephen C.
Jun 2020
The technicians at Sislers were thorough, knowledgeable, friendly and very professional. They discovered the problem with my air conditioning and promptly provided numerous options to remedy the problem. When I decided to change the air conditioning, they provided a very fair estimate and performed the work very quickly. They even discovered problems with my system that another HVAC contractor missed. I highly recommend Sislers and will never call any one else. Thank you Andy, Greg, Bob and Jason.
Joseph K.
Feb 2019
They inspected the unit and provide me info on how it was working. He answered some questions I had asked. He did a minor repair replacing some tape on one of the pipes that was dripping some moisture because of the change in temps outside. Good service. Price was a touch high.
Bob Y.
Jan 2019
the installers did a great job ,very neat and finished in one day. we're happy with the work.
Martha M.
Aug 2016
unknown
Gregg W.
Nov 2015
unknown
Gregg W.
Jan 2015
unknown
John K.
Mar 2014
CUSTOMER SERVICE IS HORRIBLE!!! The day they started the install they could not drill the way they wanted and the guy said he wondered why Dennis the owner decided to drill the direction he stated in the quote. He told me it would be an additional thirty five hundred dollars to do vertical drilling vs horizontal which Dennis told me it was the same cost and the reason I chose horizontal is because Dennis said that he would install 4 lines horizontal vs. 3 vertical.But since it was not written out this way on the quote I was stuck so they had to find another place to do the horizontal boring which was 400 feet from the house and they had to dig over and along side my utilities going to my water well. (This should have been a sign and should have asked them to leave.) they apparently busted the conduit line which holds the electrical lines and I have water coming into my basement and my we'll pump burned out because the well company said all lines coming out are showing slight ground. They said all it takes is a little scrape on the insulation of the wires to expose to moisture which will show ground. The water coming into our basement is coming through the water well electrical conduit and has never before leaked the 14 years we have lived here. Beth the receptionist refuses to have Dennis the owner call me. She is offering a service technician to come out but I don't have a service issue I have a install issue and it would be a waste if time for him to come out because he is not part of the install team. Beth the receptionist said there is no way they caused the problem. I guess she is the expert even though she said she was fairly new with them. I also have a warranty dispute. They charged me ninety dollars for reconnecting a wire that came loose. They say it is not covered under the 10 year parts and labor warranty because they did not replace anything. He said If they had to replace something I would not have been charged the labor charge. The service tech said they get units in all the time with loose wires. I guess this falls on the consumer not the manufacture or the installer. They are just one screwed up company and wouldn't recommend to anyone, rather I recommend you run away from them as fast as you can.
Response from SISLER HEATING & COOLING
"The customer has left out some very important details related to his issues. His original installation occurred in November 2011 – his call to us informing us of the problem occurred in March of 2014, even though his well pump had already been replaced in August 2013. If the issue was so pressing, it surely would have been brought up at an earlier date. Furthermore, a short to ground on a well pump, no matter how it happens, would cause the pump to go bad almost immediately and not over two years later. As far as his warranty issue, a wire had become loose in his unit which can be caused by the vibration and normal use of the unit. The warranty Waterfurnace provides is 10 years for parts and labor allowance to install those parts. This was not an issue that would be covered, and he had a normal service all diagnostic charge at this time. Concerning the water in the basement; our company was never made aware of any leaks until last month, two a half years after the installation. All of our installations come with a one-year parts and labor warranty provided by Sisler Heating & Cooling, which we believe is a more than fair amount of time for installation issues to manifest. When the customer called in and told us the story, however, we did agree to send a service technician out to investigate because he was so upset, but we did warn the customer that it most likely was not caused by our installation and that if we could not find that it was our fault, the customer would have to be charged for our time. Stating that this is not a service issue but is an installation issue is false – our service techs are highly trained in all aspects of our line of work, and they are more than qualified to go on a call of this nature. The customer was never informed that we wouldn’t be willing to come out and look at the problem. Each call, the customer got louder and used more profanities directed at our receptionist. The woman answering the phone acted as professionally as could be expected to in the situation, but there is only so many profanities one can have directed at them before customers are no longer at a point of being reasoned with. Even after being called numerous names, our receptionist ended each call with “have a nice day”. To call our company 3 years after our work in his home and 6 months after the replacement of said well pump because “he had a lot going on” is not a reasonable amount of time to contact any service company and demand something to be done about an issue and expect a refund and repairs for free. Many things can happen over this amount of time, and we give a full year COMPLETE system warranty after the installation (above and beyond the Waterfurnace warranty). It is clear by our many other great ratings and reviews we strive hard to please our customers. We have been in business over 30 years and do excellent work and craftmanship. This is a rare case where negotiations could not be made and the customer was not willing to be reasonable with us, even over the phone."
Gary S.
Jul 2012
After another contractor diagnosed a serious problem with expensive alternatives I contacted this company for a second opinion. Sisler Heating found the problem immediately ( a pressure adjustment to the water flow into and out of the furnace) and did a through inspection of both units. They noted that there where no other problems especially those determined by the first company..
James E.
Sep 2011
The entire installation went quicklly and to our complete satisfaction.
AARON F.
Jun 2010
We had a great experience working with Sisler's. The owner came out to give us a quote which was very reasonable, in fact, it was the lowest estimate that we received. He was also very knowledgeable. We had to wait until our home equity line of credit was approved so a few months later the work began. The employees were experienced, professional, courteous, friendly, hard working and they cleaned up. Everything turned out great! Between the underground drilling and the work done inside, it took about 6 1/2 days for completion. We are very happy and satisfied with our new geothermal system and would highly recommend Sisler's Heating and Cooling!
TIM M.
Feb 2009
They put in a high rated efficiency furnace, and a heat pump that works in conjunction with the furnace. The heat pump keeps the house warm or cool until it reaches the 35 degrees outside and then the furnace will come on. It works very well. We have had a colder winter this year and have not used near as much gas. The installation was great and I am very happy with them. They came when I called for an estimate. They were able to walk in here without a bunch of hoopla and give me the best estimate. Then set a date to start the work. Coming on time when they started the job. I needed a service call and they came right out for that. They are very good, responsive and competent. Again, the price was just wonderful a good several hundred dollars cheaper than the other estimates I received.
MADALYN O.
Jan 2009
They did a wonderful job. We were surprised that they had to leave piles of dirt to slowly sink because to compact the dirt might cause the underground pipe to break. They said that by the end of winter the mounds should be level with the rest of the yard. Both inside and outside it was a messy job, but they cleaned up beautifully, they even scrubbed the floor. It was impressive. We just experienced below 0 temperatures and our house remained warm. We are glad we went green and we are saving money as well. We would definitely hire them again. We only had one other applicable price comparison.
Nancy W.
Mar 2006
The operative for this company was very polite. He called to let me know he would be about twenty minutes late for the first visit and, he was on time for the second. He kept me informed as he worked of what he was doing, he made sure I understood what work needed to be done, and he obtained the parts he needed for the furnace in record time and returned to replace and finish up within days. He was polite and friendly throughout both visits. I was extremely pleased with the whole experience.
JE P.
May 2005
SISLER INSTALLED OUR GEOTHERMAL SYSTEM (WE LOVE IT!). SHORTLY AFTER WE MOVED INTO THE HOUSE, WE DECIDED WE WANTED A HUMIDIFIER, LOW AND BEHOLD THE INSTALLER WONDERED WHY HE DIDN'T HEAR THE COMPRESSOR RUNNING. WHEN HE EXAMINED IT, HE DISCOVERED THAT THE ELECTRICIAN NEVER HOOKED THE ELECTRICITY UP TO THE COMPRESSOR! WOULD NOT HESITATE TO RECOMMEND SISLER.
Homeowner
Jul 1997
CLEANED AC, FURNACE and HEAT PUMP
Licensing
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FAQ
SISLER HEATING & COOLING is currently rated 4.8 overall out of 5.
SISLER HEATING & COOLING accepts the following forms of payment: CreditCard
Yes, SISLER HEATING & COOLING offers free project estimates.
No, SISLER HEATING & COOLING does not offer eco-friendly accreditations.
No, SISLER HEATING & COOLING does not offer a senior discount.
Yes, SISLER HEATING & COOLING offers emergency services.
No, SISLER HEATING & COOLING does not offer warranties.