Get matched with top roofers in Orwell, OH

"sales practices are deceptive. My sales rep came to the house and evaluated my roof. I had no illusions that my roof was in good shape. It needed to be replaced. Victors touts themselves as roof specialists and will give an “honest” evaluation of your roof. I am sure you have seen the commercials. My rep went into the crawl space, on the roof, and presented photos of the roof. The cost was high, and my wife and I said no to the original offer but when they came down in price by $6,000.00, we agreed to the contract. This is where they got us. The price included three sheets of wood but any wood on top of that would be $85.00 per sheet. I asked our rep if he thought all of the wood on our roof would need replacing, and he said no. He said one side of our roof needed replacing but the other side of the roof was good and did not need replacing. But I knew that they would have to replace the wood on part of my roof. I knew this because other companies told us the same thing. Fast forward to the installation. The foreman showed me one board to be replaced and said others would need replacing as well. I told him that I knew some boards would need replacing. When we got to the end of the installation, they informed me that they had replaced all of the wood. Seventy-Three sheets. I was never under the impression that all the wood would need to be replaced. I requested photographs of my roof to justify all of the wood being replaced. They sent photos and only one photo showed one piece of wood with mold. I informed them that I felt scammed. I was told they reviewed the photos and stood by their decision and apologized that the rep did not set the expectation. I brought to their attention that they evaluated that all of my wood needed replacing from photographs but their roof specialist who was in my crawl space, on top of my roof, and told me all the wood did not need replacing could not tell me that all the wood needed replacing. I am now responsible for you guessed it $6,000.00 in wood replacement. Convenient? Suspicious? Yeah. They are shady. I am sure it is also a pure coincidence that after I put down my deposit the balance is almost the exact amount we qualified for in financing plus $700.00. So, beware of Victors. Good product but you will pay for it, and they will deceive you out of every penny you qualify for."

"The roof was done on a cold snowy day. Workers were excellent. They work thought the weather came back early the next day to finish. "

"They got the job done quick and the work looks impeccable. The sales and planning portions of the work went off without a hitch. Sadly, the project manager got into a car accident on the phone with me and the installation crew cut the fiber optic internet cable to my house and then tried to hide it by tucking it into the siding. While I’m ultimately happy with the result, I’d be cautious next time I need major work done."

"They were nice and organized."

"We loved our house but hated the front steps/porch and the back steps/raised patio, so we hired Hillside to design and build a fully enclosed patio/sunroom and decking to go around our hot tub and swim spa, as well as a new front porch, steps, and accessibility ramp. Donald has incredible energy and passion, and a really great eye for designing outdoor spaces that look great and work really well. He and his team worked on the project for about two months, and he constantly checked in on design questions, and made a lot of great recommendations for aspects we had not considered. We love the result! We have a great, weather-protected outdoor space that blends perfectly with the house, a raised deck that lets us walk from the house out to the swim spa, and steps to a lower deck that wraps around our hot tub. We also have a lovely front porch with robust handrails and a ramp (since this is our retirement home). Our neighbors have made a point to compliment the work!"

"While I liked the Zook's team, I would have appreciated more information from them prior to hiring. The sales person wrote a contract calling for snow guards on the front of the house, but not the smaller roof in back. I've never had a metal roof, so I did not question the seller's spec. I had a newly installed pergola on the back porch crushed by snow, and had there been anyone on the porch at the time, they would have been severely injured or killed in the collapse. I had Zook's install a guard on the back of the house, but the pergola will cost us a lot of additional time and money if it can be repaired. I also had to sweep my stone driveway after the crew installed the roof, as I found a roofing screw in front of the garage. My sweep yielded 13 more screws, any one of which would have ruined my tires."

"Completed the work quickly and noticed a few things wrong also that was taken care of for a small fee."

"We had to replace our roof and skylights. Our salesman Brian was very informative and helpful.. Don and his amazing crew really impressed us. Don kept me in the loop throughout the day, They were able to not only remove and replace our roof in one day.. they thoroughly cleaned up everything before leaving at sundown! I would absolutely recommend Victor?s Home Solution!!! "

"I our roofing consultant Steve was excellent and explaining insurance all that needed to be done is very knowledgeable about his job and we appreciate all the things that he did for us. He was very polite and courteous, and I always had a smile on his face.. all of the work was done in a timely manner and that is why I gave them a five star and we recommend this company to anyone who needs roofing work or replacement. The crew cleaned up after themselves and make sure there were no nails or old shingles on the ground before leaving."

"Yes! Everything was great!"