Home Restoration and Investments

My wife and I were extremely happy with the work that Vic and his team did. They were professional and punctual, the quoted price was great and the finished product looks outstanding. We felt like Vic went out of his way to satisfy our requests before and during the job (he even set up some boards on the roof so I could complete some painting in advance of his team starting the tear off). We wanted our roof completed before the winter season hit and Vic squeezed us into his full schedule. The job was done in a timely manner and they did a good job of cleaning up when finished. All in all, we are more than pleased.

I don't even know where to begin. We found HRI at the Cleveland Home and Garden Show. They gave us the lowest price and so we went with them. It brings new meaning to "you get what you pay for." To start - it took them close to 2 months to finish the job! The owner is unprofessional, hard to talk to and makes it repeatedly clear that he doesn't listen. Aside from the extremely long time it took to finish, I'll highlight my major complaints: 1. We are doing a complete rehab on our house, my boyfriend and I were working at the house alone on a Sunday afternoon when I heard a noise. I looked and there was a large pitbull running through my dining room on a broken chain. Our house is in the city and I am afraid of dogs as it is, so my heart immediately dropped. My boyfriend jumped in front of me and took the dog outside only to find that it was the owner's dog, he had let him out of his truck and allowed him to run in our house, while he came by to check some of the work on the roof! To make matters worse, he told us he found him as a stray and had only had him for 2 weeks - clearly not long enough to be familiar with his new pit bull's personality or habits! 2. When they were finishing up, they needed to do clean up in the attic from the job. The owner dropped a teenage boy off at the house and left! Suddenly my boyfriend and I were babysitters. I have no problem with teens working in the summer, but don't leave them unattended at my house with no ride home! The owner also didn't give him any supplies to do the cleaning work, so I had to give him gloves, trash bag, broom, etc. 3. As I said, we were doing a complete rehab, so we had a large dumpster in our driveway. Part of the roofing quote was the removal of the old materials. The owner repeatedly argued with us about being able to throw his garbage in our dumpster. We pay to have the dumpster removed and we paid the roofer to haul away his own debris. He was trying to double dip, by using our dumpster and charging us for haul away. Even though we told him multiple times not to throw stuff in there, he did anyway. 4. Finally, after the roof was "finished" we had to have them back at least 3x to fix remaining leaks. These are just my primary complaints, there are plenty more.