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"We have utilize the service through both of our companies, personally and through our recycling company for almost a year. We have had trouble in the past with punctuality and communication but being they were priced right we took the good with the bad. Recently we had them at one of our personal property’s. Weeks after contacting them for pickup they finally sent someone out. I then received a call stating the truck was stuck. I left work and headed out to find the truck buried almost to the frame about 5 feet off of the driveway. The driver had tried to straddle the middle of the road and with the tires that were off of the road broke through a drain tile. Unsure of himself the driver had called his boss Darel to tell him he would be on able to pick up the load. Darel then asked to speak with the tow truck driver and asked the driver if he would winch the container across the property. The driver stated he would not do that because it would cause further damage to our property. When I spoke with Darel he stated “I do not plan on paying for that “and that “it was not a mailbox”. At that point I told Darel it was definitely not a mailbox and we would have to have a excavator to fix the problem. He told me he would come take a look when they came out to retrieve the dumpster and that he would try to do it personally. I was more than satisfied with this and working through the problem with Darel directly. Unfortunately several weeks went by and we had to contact another service to remove the dumpster. I have tried to contact pride hauling several times since then with no response. I don’t know where their pride lies but it is definitely not in their customer service or their company....They are cost effective but you will pay for the savings in a number of different ways!"