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"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"I believe even in this crazy home market, home inspection are a must. With only a few mins to see the house and walk through it. It is stressful. One of the biggest purchases in your families life. LiteHouse Services was was quick to get us scheduled for inspection. They took some of that stress away. They not only did they completed inspection reviewed all the appliances, they recorded all make, model and serial numbers for the future needs. John the inspector also pointed out items that need to have a closer look at and gave general maintenance tips. John took the time to go over every part of the house. This was not just a inspection for John but it was like he was buying the house for his family. I felt this wasn’t just John‘s character but it’s instilled within LiteHouse Services but a built in to the culture of the business. The personal touches makes a difference. Great Job!!!"

"Communicatio. Was good and techs always do a good job."

"Miserable. 6 schedule changes (2 no shows) reduced price $500 (ok a positive)? Then ? sprayed 8-10? perimeter of the floor that was supposed to be covered. Didnt clean. Oversprayed 8? thick in places but was aware interior was being finished and needed to be kept inside beams. Leaked out around perimeter of building on new white and grey steel siding (doesn?t come off and we?ve bought five different products to-date). Then? worse? backed blown tire (drove on 4 blocks) down 120 ft brand new concrete driveway. Black rubber and torn out chips of a new concrete driveway. We held back $500 waiting for return to clean and never sent product or showed to clean black rubber off. Since then found the white scrapes down the street to the drive way and backing in chips of the driveway on ring camera and as lead installed advised where tire blew at?. Owner not fixing ; rude and brags about his 4 companies owned and $10m in sales. BEWARE. Do not use them. "