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"They came on time and did a wonderful job"

"Replaced dishwasher replaced garbage disposal. Great work great communication and on time and cleaned up afterwards very well. Will recommend and will use again."

"Great job!"

"Just had our blinds installed. They are beautiful. I would highly recommend this company. Very professional and helpful."

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"We were extremely happy with the service, installation and quality provided by Pella of McMurray. We dealt with Rob Culbertson. Rob was superb to deal with in many aspects. I highly recommend selecting Rob to handle your needs. The installers were professional, respectful and diligent. They worked hard under cold conditions. They were cognizant of their cleanliness too and swept up frequently. The fiberglass windows and doors look great and I examined them thoroughly. My neighbors have been complimentary too. Try Rob Culbertson and Pella of McMurray for your needs."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"We regret placing our order with Pella Cincinnati, and hope that this review helps you to avoid our mistake. In September, 2021, we ordered a replacement front door and large arched window (73” x 75”) above it from Nikki M., with an estimated install date of January, 2022. Final measurements for the window was done from the top of a ~6’ ladder, for a window placed above the entry door in a two-story open foyer. Installation was pushed back to late February due to manufacturing delays. As that date approached, it was pushed again because the door had still not been received. From March - April, we called a week or so after each door delivery date had passed, only to receive a new, more delayed date. In May, we requested that the window be installed, given the door’s unending delays. This was scheduled for June, 2022. The crew arrived as scheduled, and removed the old window from our home. They then installed the new window, only to discover that it was not the correct dimensions. Tommie M., a Retail Installation Manager, was called out to the house to give us our options: accept the window which had a very different arch to it than all the other arched windows on the front of our house, or have them make a template from the old window they’d removed and manufacture a new one (likely with a similar manufacturing timeline.) Given how off the arch of the new window was (more than 4” gaps on either side of the arch) we elected to have the correct window manufactured. This seems to have annoyed the install crew, who shifted from carefully centering the new window to nailing it in and sealing up the holes with spray foam, insulation, and tape. Following this installation, I’ve contacted Pella on June 17, and July 15, and have been told that the template was sent to the factory for engineering confirmation, a prerequisite for placing the order, and that there’s nothing they can do to accelerate the process. Status update calls placed on July 1, 29, and August 8 have simply not been returned. We’re now over 11 months from the time we signed the purchase agreement, with neither component successfully installed. While we understand that COVID-19 has impacted manufacturing timelines, there’s little excuse for the lack of communication from Pella Cincinnati staff, the utter lack of urgency in correcting their errors, and the complete disregard for the fact that the front of our home looks like a contractor abandoned the job mid-install, which is effectively what Pella Cincinnati has done. Save yourself some frustration, and order your doors and windows elsewhere."

"Ideal Security provided excellent customer service. They installed security screens at my residence and my son’s residence. The services we received were timely and professional. This company goes above and beyond. The job was completed as promised with quality material. I highly recommend Ideal Security."