Get matched with top sump pump installation pros in Creston, OH

"Tuesday in June 2022, 4:03 PM Received a call from my wife, that our water had stopped while my son was in the shower. 4:14 PM Placed a call to Quality Water (QW) for Service. Keep in mind they are a "24 hour" service, is what they say. Customer Service (CS) said when asked, for service call charges normally is $135.00. After 4 PM is when premium rates kick in, which is $229.00 for service call (not per hour) to get back up plus parts and I said I was okay with that because I did not have water. LONG STORY SHORT: they called couldn't be out that night and put me off till next morning. They called next morning, all crew out on a big job and can't make it till tomorrow-24 hrs. service? When they did, the plumbing was way different and after they came back out to change it, again as I had before, they didn't do like I asked and leaks. Charged me $2395.00 to replace a switch & 22 gal. pressure tank - very high, but they had me over a barrel. Check the picture of the plumbing I found after they left - I trusted them for years and was shocked of how I found it when it simple came straight in down and over to the tank like a square Z to this? No written estimate or receipt, I had to call to ask for it. As a former service manager, I can tell you this service manager, Aaron did not handle this correctly at all. In pre court resolution now, and possible small claims to rectify. This from a customer that used this company for a couple decades, but first time for 911 services - no longer using unless this is cleared to satisfaction. Take my advise, don't call them for 911 services because they will rack you over the coals and are NOT true 24 hour service. There is a lot more bulleted points I could add, but won't. I am a patient person, but they blocked both my phone numbers and the owner never called to solve, only left a response on Google reviews to give him a call to resolve and want to keep their rave reviews. They have my number and if cared, could have this taken care of long ago. Unfortunately, small claims are next, if not cleared up very soon."

"Quick service, quality workmanship, and very satisfied customer."

"fast, responsive, efficient, and engaging. clearly knew what he was doing!"

"Professional experience completed the task without trauma or hiccups Yes I would recommend this business ð"

"Great customer service and very nice salesman Cory"

"Very personable"

"You're, you're not getting out of this contract. We're keeping your five thousand dollars. Yeah, it's what's more or less you either, let us come or you'll lose five thousand dollars. She said she was very arrogant. She said, well, you've signed the contract? Why did you sign a contract? If you weren't sure. And I said, because we were trying to be decent people. And I called in, and I was told that this gentleman that's the way he was supposed to just be quiet and let them come. It's been a big puzzle the whole time. And now they're saying that I waited too long. I didn't, I called, I called before yesterday. I called two or three times. And I talked to someone that I thought would be Jessica. Seems to be very nice and curious. And she seemed, The conscience about her job. But today I couldn't even get her on the phone. They said that she wasn't about Queue and I couldn't even talk to the manager or the the CEO or the owner. I don't know what has qualifications are. That they said he he wasn't answering his phone. And that I I but they did have another girl that I have never talked to and she was. She just basically said, hey lady, U sinus contract. And we've we've scheduled and I said, I know you scheduled that I've called since it was scheduled to ask. Questions and I said, I haven't been able to get any answers. And, she basically said, well, Too bad. We're keeping the money. And she also added before she hung up. And you're going to have to pay this whole amount, whether we do the work or not. In other words, it was a threat. That they were going to take us to court. I said you are entirely not. Allowed to spike, speak to me that way. Maybe your company lets you. But if you were in my, if you worked for my company, you would have been fired right now. My arrogant way that you talk to me."

"Then work is beautiful and I am happy with how it turned out. However, the caveat here is that it was done by a subcontractor that I was told they did not hire. I was told that they do the work themselves with their own people and then a subcontractor showed up to my door and introduced himself as such. When the salesman was quoting the job for me, he failed to find out where the pipes were ran to make certain that everything would fit properly. Come to find out form the guy doing the work, the valve body that operates the on/off function and flow of the water would not fit in the space that the old regulator valve came out of. This meant that all of my bathroom storage had to come out and a wall needed to be built to create space for the valve to sit. I was told the cabinet needed to come out and I agreed to the work. However, I asked them to work with me and get me some sort of storage back since my bathroom was ALL OVER my living room and they did nothing to make it right."

"Awesome"

"Gorgeous work!! Friendly and confident workers. We are SUPER happy with our new bathtub and shower wall. We loved our sales rep, and the installer was great too. They were both very understanding of our hectic home with three kiddos ?? we only had a shower stall in our main bathroom before the install, so we are really enjoying the deep soaker bathtub with kids! A lot less splashing on the floor. So thankful for all of the hard work put into this for us!!"