All American Basement Waterproofing

I can not speak higher of All American Waterproofing out of Wadsworth, Ohio! I live by the Wolf Creek Tavern in Norton’s loyal Oak & for the first time since moving in late 2001/early 2002 my basement suffered a massive flood August 8, 2023. Owner Mike Johns gave me his plan & the estimate. Other companies sent young people who never actually did the work and were basically just reinstalling what I already had downstairs. Mike had a much better plan, And I feel confident that I could finish my basement and it is never going to get wet again! I now have a sump pump in each corner of the basement, the sump pumps have secondary backup pumps, they have battery back ups in case the power goes out, all the pumps and all my downspouts all the way around the house are now dumped far from the house down by the road. The foreman Pete, his journeyman, 3rd year Apprentice did a fantastic job! Extremely friendly and professional! I felt completely comfortable Leaving to go to the store or to get f

Great work at a much lower price than the other companies for the same project. Crew was friendly, professional and informative about the project. Nick, Brandon and Tim did a great job in our basement installing the new drain channel, piping and wall barrier over the old somewhat moldy walls. Also repaired an old faulty sump pump drain outside the house that was causing poor drainage. Highly recommend All American.

Very professional and responsive team.

Tyler, our salesman, was no nonsense. He came in, listened to what we were having issues with. Determined what he thought the cause was, didn't do a long crazy sales pitch, just took measurements and gave us the numbers. Quick, hassle free, felt honest.

Have a couple good crews

Very friendly honest men they did a good job with the project! Well priced as well!

fantastic

We hired All American to install a new crock and sump pump in our basement. We paid the $300 deposit on the quote given by Dave. It took 3 weeks of messages and texts to get a call back from Mike to schedule. Once the tech came out to do the repair, he stated that the repair would not fix our problem so no repair was completed. I had to have an actual plumber come do the repair. After many texts/messages to Dave and Mike, I had to do a charge back on my credit card to get my deposit back. I was told repeatedly by Dave that Mike would call me/Cut a check/Refund my credit card, etc. No calls at all from Mike. Horrible, Horrible communication! I will say that the techs were very professional and Dave (the salesman) returned my texts/calls, but Mike, who I assume is in charge, would not respond.

Quality work at a good price. Very clear about what he wanted to do and why.

Hard workers

Came out to give a quote and were honest and straightforward. They came in well below the other quote I had and did a great job!

Work was done on time and on budget. Technicians doing the job were neat, clean polite and courteous. Would recommend All American Basement Waterproofing without reservation.

Response time was good

I can't say enough good things about Mike and his crew. The quality work that they performed to put my mind at ease during this water-logged season cannot be overstated. Mike took the time to address all my concerns and answer any and all questions that I had. They even finished a day ahead of schedule. All American will be the first and only company I recommend to anyone who has waterproofing needs. Keep up the great work, Mike!

The work was done. It was done at the same time and at the quoted price.

They did a great job on our basement! We even had a small leak and they came right out and fixed it!! I would highly recommend!

The workers were prompt, efficient and willing to go the extra mile for me. I am a very senior citizen (87) and everyone looked out for my best interest. Trust them completely and the owner of this company, Mike, was exceptional when it came to helping me. I thank them for their good work and would recommend them without question.

I was very satisfied with this company and would call them again.

I am very happy with every aspect of this project. Picking a contractor is a scary proposition and I got 6 estimates before making my decision. I chose correctly. I am impressed by the hard work and quality the crew delivered. Price was great too.

Kevin was professional and knowledgeable of his trade. He gave me a good price and had his crew at my home the next morning at 9am. Gary and Mike showed up on time and ready to work. They were very friendly and worked hard to fix our leak. They put runners down on my floors so as not to track dirt in my home and cleaned up their work area when finished. That being said, be ready to dust your home afterwards as the jack hammer dust has no boundaries. I suggest that you cover or empty out the room that you are having the work done in. I would hire this company again in the future.

Our project included complete rebuild of our foundation and waterproofing. We felt the value for the project was great. We can't yet judge how well the work will stand up to the elements because they just finished it, but I can speak about other impressions I gathered about the crews and how they work. One thing that bothered us was the lack of good communication from a supervisor to us, as consumers. Whatever communication we had, it was because we had to pursue it and find out what's next. Of course, with both my husband and I working, it was a bit difficult to have that on a consistent basis, but I felt that at some critical points in the project, such communication should have been initiated by the project manager. Another thing that bothered me was that when the job was done there was no formal final inspection by the owner of the company and hopefully a specialist who oversaw the whole project. This to me was unacceptable. Sure the owner of the company was going to come collect the payment, but it was not in the context of "we're setting an appointment with you to go over the finished project and inspect and make sure everything is fine" but rather "we're coming to collect the check." When you have your foundation of your house rebuilt entirely, you want to feel assured that there is an inspection at the end, but also during the various stages of the work. I don't think there was ever such kind of inspection performed. There were days when I came back from work and I would walk down the basement (when the walls were not completely up yet) to find big gaping spaces that had not been covered properly, and I had to drag in stools and climb up and try to attach the falling tarp to the rickety little nails and worn out pieces of duck-tape they flimsily attached the tarp. The cherry on top came later when the walls were completely up, the windows weren't yet in place, and they had left for the day without covering the open spaces for the windows... I had to cut out pieces of plastic and try to cover the openings on my own. That was a big NO. Also big NO was the amount of trash I would find every day around the work site. And I'm talking about personal trash: coffee cups, wrappers from sandwiches, empty cans of soda, empty paper bags... I had to walk around picking up trash, almost every day. I also felt that our yard was completely wrecked. Yes, we expected that the grass would suffer when you have huge equipment sitting out there, but I was expecting a more careful removal of building debris. We were disappointed that at the finish of the job, they did not clean the basement drain (which was completely clogged with mortar and pebbles, which had fallen down below) and which we discovered the next day when we installed a new utility sink- the drain backed up and it was a mess. Yes, they came and fixed it, but shouldn't they have checked that the drain is free of debris and that is not clogged? Mortar debris also was throughout the basement floor.

Did a good job but had to schedule 6 weeks out.

Totally pleased with his work Highly recommend Great value

very good service