Get matched with top carpet cleaners in Covington, OH

"Quick to set up appointment, sent reminders via text and email. Gentleman showed up, cleaned ducts. Quick and efficient."

"Better than expected."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"They did a great job and have a nice work."

"Perfectly!"

"They were prompt, courteous, taking care to do a good job. Upholstery that I thought would never come clean is looking very good!"

"OK - not really what I was expecting. That is my issue, I guess."

"Owner DIDN'T return *2* phone calls (10/30 or 11/2 both made at 8AM) *NOR* reply to my email (sent following week) concerning my dissatisfaction. Receptionist had VERY much an "I don't care" attitude 3 of the times I spoke over the phone with her. Cleaner was informed about my issue and made NO attempt to help remedy the issue with a reduction of the fees. My dissatisfaction began the morning of the appointment. When I scheduled the appointment several weeks earlier, I requested as close to the 9AM time as possible b/c I had to be at work @ noon. I have made this request several times over the many years I've been using Clean Right & had no problems before. I called that morning at 8:30 to see if the receptionist could give me an idea of the time I could expect. She was NOT helpful other than to say, "You're scheduled between 9 and 12." She did add repeatedly, "They will call you before they arrive." I explained several times that when I'd made the appointment I'd requested as close to 9 AM as possible. Again, same attitude of "I don't care, just here to get my paycheck." At 11 when I'd received NO call yet, I called once again & the receptionist did offer at that point to call the cleaners. WHY NOT OFFER TO DO THIS IN THE FIRST PLACE WHEN I CALLED AT 8:30???!!!! About 11:20 I got a call from the cleaner who apologized several times, said there WAS *NO* SPECIAL NOTE TO ARRIVE ABOUT 9AM, & said they are in Beavercreek (I live in Tipp!) & on their way to do a job there but would then be on their way to my home. He mentioned they were going to stop for lunch first but would wait until after my job APPARENTLY EVEN BEING SCHEDULED 9-12 DIDN'T MAKE A DIFFERENCE EITHER B/C CLEARLY THEY WOULDN'T HAVE ARRIVED BEFORE 12?!?!?!?! They arrived for my 9-12 appointment (which I'd requested about 9AM!!) at 12:20. The cleaner apologized again, suggested I call & speak to the owner & that he's typically available at 8AM. He stated he could NOT make any adjustments to my fees. HE DOESN'T HAVE THE AUTHORITY TO MAKE AMENDS FOR THEIR MISTAKES???!!!! I was disappointment that my relatively clean carpet didn't have more of the stains removed. I have 2 kids & 2 cats but try to keep the carpets as clean as possible between my yearly Clean Right cleanings (since we've lived in our home since 2008). Despite my best efforts, there are still stains that occur & in the past, Clean Right *HAS* been able to remove the majority of the stains. This occasion, I found that the MAJORITY of stains REMAINED. They have a 7 day guarantee but after the LACK OF RESPECT & LACK OF CONCERN I was shown BY THE OWNER & receptionist (FOR BOTH MY TIME & MY FEEDBACK!), I elected NOT to have them back in my home, EVER! I was 1 1/2 hour late to work & this cost me about $50 just in the money, not to mention my valuable time in unanswered phone calls & e-mail & obvious frustration about the ordeal. Additionally I'm never late to work! The receptionist was helpful when I'd called a 2nd time to speak to the owner; she let me know the original phone message she'd written 4 days earlier was STILL on his desk! I now have to take the time to find a new company who will be respectful of my time and do a good job. I'm usually a very loyal customer but clearly Clean Right doesn't have what it takes to retain satisfied customers & would rather continue to spend thousands of dollars advertising to attract new customers. I have in the past referred several customers but those repeat customers are now searching for new cleaners as well. If the owner happens to have TRUE desire at SOME point to improve business & the type of employees who represent his business, I would suggest he read VISIBILITY MARKETING by DAVID AVRIN. - 4 weeks following appointment."

"The two workers were very professional and kind. They cleaned up all of the mess and removed and discarded the clothing that was on the floor based on my instructions and then sprayed antimicrobial agents to remove any germs."