Get matched with top foundation drain installation pros in Brooklyn, OH

"I had a pretty bad flood in my basement after the heavy storms that came through back in June. I realized that my sump pump was the reason so I needed to replace it. I wanted something with more horsepower and after doing some research, I decided an ejector pump would work best for my home. Tyler was very friendly and understanding of my situation. He told me about some options, gave me the literature and a fair price for what I wanted. He and his team were very professional and attentive and definitely knowledgeable about the equipment and installation process. I was a little apprehensive about going with a company that’s just starting out, but Tyler gave me a good feeling about their company and products. I’m very happy with the installation and the service I received. I wouldn’t hesitate to contact them again (although I hope I never have to) for any future needs. We have multiple rental properties, so I would call him first if I ever need service at any of them. A+++"

"As I requested they provided the cost for drain snaking upfront. A simple procedure that most others would not quote. (They wanted to do a separate "diagnostic" visit and additional fee. The work was fine. The technician very competent and concientious about keeping things clean. The only rub, they wanted $179 to put the toilet back in (way out of line). I think they could have told me. Nevertheless, I drove to home depot for a wax ring and had it done in 10 minutes. Overall, a 4 oout of 5. If they charged a more reasonable rate for reseating the toilet i would have had them do it, and would have rated a 5."

"This is the second time I have called USA Waterproofing & Foundation Svcs and again I was extremely pleased with their service. When I called they had someone at my house within the hour and efficiently fixed the problem."

"Had Betts Structural Engineering come and look at the foundation of a house we were in contract on. Josh came out and was professional and informative. He informed us the foundation was failing and explained what needed to be done. He throughly explained everything and told us how we could do it ourselves for much cheaper than a contractor could do it. In the end he saved us from a long and expensive process if we proceeded with the house."

"Came out as soon as they could after calling. Almost 100 year old dump trap failed causing water to overflow from upstairs bath to first floor and basement. Opened ceiling and installed up to code parts/new drain pipes within approximately 5 hours. Very professional. Explained process. Cleaned up after."

"This replaces a previous unfavorable review. Ohio Basement Systems returned and repaired the brick porch foundation wall."

"Shawn is a professional. He contacted me shortly after I placed the request for service and gave me a fair, no-nonsense quote by text and email. We had to delay the pour while waiting on a variance from the city. Shawn stayed in touch and honored the quote. He gave good input on what to consider while deciding where to place the pad and they graded the surroundings to help control rainwater runoff. The pad looks beautiful. Shawn, Sergio and crew were timely and left the site neat and clean, though there were a few nails from the frame, no big deal. I’m hoping to work with this company again for my cement driveway project. Highly recommended!"

"Josh was very professional and knowledgeable. He took care of the drain clog."

"Mr. Slawinski opened the drain. Cracking and removal of concrete was necessary. All of the work was done professionally and no debris was left behind. Three other drains were also opened. Excellent work."

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Adam was extremely nice when I spoke with him on the phone.  He explained what had to be done and we scheduled an appointment and told me that there was no need to be at home in order for him to perform the services (I was unable to schedule time off from work the day of the service).  I checked Angie's List to see if there was a deal for handyman services and there was, so I purchased the deal for $215.00 for two hours of handyman service. 

When Adam finished the work, he called me to inform me of what services took place and indicated that he would leave the invoice on by sun porch.  I explained to Adam that I purchased a deal from Angie's List for two hours for $215.00 and Adam indicated that there was an overage, so I told him to leave the invoice and I would see to it that he was paid.  Upon arriving at home, I noted the front area of the roof and it was completed perfectly and then I noted the back and it was ok, but I knew that it was because he used the longer de-icing cables on the front and the shorter one on the back, so I was ok with what was done.  It was upon entering my home through the sun porch, where I noted that I had an invoice for $155.00.  I called Adam immediately; although was not able to reach him, so I left a message asking that he call me to explain the additional charges.

As I did not receive a call over the weekend, I called Adam on Monday, November 2, 2015 to inquire with regards to the additional $155.00, and Adam explained that the additional cost was due to another technician being added to the job and the tech took 1.75 hours to install the de-icing cable on the front of the house.  I informed Adam that the deal did not specify per person, to which Adam stated that it was in the fine print of the deal and that Angie's List had this information.  Adam further stated, "that if I did not have the monies right now, that I could mail it to him when I did have it."  I told him that I did not agree, but I would pay this, but I did not agree with the per person charge.

When I hung up, I wanted verification from Angie's List that the deal indicated per person and upon speaking with a representative from Angie's List, she informed me that there was no such item mentioned in the deal at all and that there should not have been any additional charges outside of the $215.00 if I did not exceed the two hour timeframe.  I assured the representative that the invoice indicates 1.75 hours, so I did not exceed the timeframe and asked what could be done in order to resolve the issue. 

My complaint was sent to the Angie's List eCommerce who attempted to contact Adam several times, all unsuccessful.  While I did not pay the additional monies, it was very concerning that I was charged for an additional person and I will not use Neatnics again.

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