Get matched with top insulation pros in Berlin Heights, OH

"sales practices are deceptive. My sales rep came to the house and evaluated my roof. I had no illusions that my roof was in good shape. It needed to be replaced. Victors touts themselves as roof specialists and will give an “honest” evaluation of your roof. I am sure you have seen the commercials. My rep went into the crawl space, on the roof, and presented photos of the roof. The cost was high, and my wife and I said no to the original offer but when they came down in price by $6,000.00, we agreed to the contract. This is where they got us. The price included three sheets of wood but any wood on top of that would be $85.00 per sheet. I asked our rep if he thought all of the wood on our roof would need replacing, and he said no. He said one side of our roof needed replacing but the other side of the roof was good and did not need replacing. But I knew that they would have to replace the wood on part of my roof. I knew this because other companies told us the same thing. Fast forward to the installation. The foreman showed me one board to be replaced and said others would need replacing as well. I told him that I knew some boards would need replacing. When we got to the end of the installation, they informed me that they had replaced all of the wood. Seventy-Three sheets. I was never under the impression that all the wood would need to be replaced. I requested photographs of my roof to justify all of the wood being replaced. They sent photos and only one photo showed one piece of wood with mold. I informed them that I felt scammed. I was told they reviewed the photos and stood by their decision and apologized that the rep did not set the expectation. I brought to their attention that they evaluated that all of my wood needed replacing from photographs but their roof specialist who was in my crawl space, on top of my roof, and told me all the wood did not need replacing could not tell me that all the wood needed replacing. I am now responsible for you guessed it $6,000.00 in wood replacement. Convenient? Suspicious? Yeah. They are shady. I am sure it is also a pure coincidence that after I put down my deposit the balance is almost the exact amount we qualified for in financing plus $700.00. So, beware of Victors. Good product but you will pay for it, and they will deceive you out of every penny you qualify for."

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"We wanted to replace couple windows at the house. We found universal windows direct, Almost a week ago they were supposed to install the new windows, but they brought the wrong size windows (way smaller than what we have now), long story short they want to install these smaller windows inside the old windows, some how retrofit the old windows and get these in. We were never told or explain this. We were expecting window replacement. Now we can not get a hold of them to see when or if they are bringing the right size windows. Oh yeah do not do fall for the loan deal with them, they charge you with the loan on day one, 8 weeks before they're supposed to deliver the windows. Now we have a loan and no windows. They took the money and the windows and ghosted us, been calling every day to talk to them for a solution and every time they are not available."

"The team did a great job. They showed up on time and very professional. They did exactly as we agreed upon. They cleaned up well after the job as well."

"On July 27, 2022 we contracted Residential Renovations (RR) to repair a portion of our roof that was leaking near the chimney. We also had them make enhancements to our roof/ventilation configuration to eliminate ice damns. The ventilation changes worked well and we did not experience any ice issues during the winter. The leaking portion of the roof is the issue. It states clearly in the contract the nature of the necessary repairs. The roof continued to leak throughout the winter. We contacted Scott (the owner) in January 2023 and he informed us that the repairs would be covered under warranty work. The roof was eventually fixed in March 2023. Additionally, it was disturbing to learn that those who worked on the roof knew exactly where the issue was located and commented to that point. The leak caused our ceiling to become stained and requiring repair. We have continued to contact Scott for resolution. After numerous attempts to schedule the repair, and multiple sub-contractors (appointed by Scott) the agreed upon ceiling repairs have not been completed."

"The quality of work was great. All of the workers were exactly what you would hope for. We had work on an exterior wall, interior wall, sliding patio door replaced, new vinyl flooring by two doors, lots of wallpapering, and carpet replaced, requiring different workmen on different days, stretching the completion time over a few months."

"It went great, we had a few unknown aspects going in with the condition of the frame. They rebuilt the bad section with a reasonable up charge. The rest of the project went as planned and turned out nice."