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"I am a single female and mother of 3. I have used ridouts for 3 years to check my heating and cooling at beginning of the seasons as they usually run specials. My furnace and ac were about 7 years old and professionally installed. I also always pay with cash or check when they come for the service call. For 3 year they have refilling my refrigerant when I suspected a leak I was told that It was just cheaper to refill it and it wasn’t illegally leaking yet. Then last December I called for no heat. Scott the owner was able to come to my home in a reasonable amount of time. When he arrived he went to my furnace and in about 5 min he told me that I had a furnace that had a bad heat exchanger and that the brand offered warranty work. I asked him how much this would cost, would I have heat through the weekend and if he had done this warranty work for this brand. To which he said no, this would be the first time and it might run you 400-600 in labor because that would not be covered under the Brands warranty. So I asked would it happen again if it was the same part that was being replaced, should I not just think about replacing the whole furnace? To which I was told, “Even if you told me today you wanted a new furnace, I do not have time to replace it. I don’t know what you believe in but you better pray what you have lasts you the weekend.” I was very upset by this and asked him if it was running now and he told me he was going to rig it to work on high. I told him I wanted to talk to my dad about it and get some quotes first before I made any decisions. He walked away from me and made a phone call on his phone as he was leaving and I asked him how much I owed him for the visit to which he said we will bill you. About a week later I had 3 other company come and give me estimates on a new furnace none of them worked on the one had. But I did ask one of them if they knew how my furnace was rigged. His eyes got really big and he said do you have windows cracked... I said no and he asked if I had co2 detectors, which I did and then he said I’m not sure and looked at my furans told me the safety switched had been pulled so they would bypass. I was upset that ridouts never suggested to open windows or worried about our welfare on top being treated rudely. Finally about a week and half later ridouts called me to set up a time to make the warranty repair work. I was a bit shocked by this and proceed to tell them I was getting quotes from other businesses to which the secretary asked if Scott gave me one. To which I told her what Scott said about not having time. She said let me talk to him and in about an hour I emailed a list of furnaces with prices. I know nothing about furnaces and I guess I was supposed to know and just pick one. I decided to go with a different company whom I was very happy with. When they took out my old furnace I asked them to let me know if the exchanger was bad for my own peace I’d mind. In about a week the own of the company who removed my old furnace said that the exchange was not bad but what they did find is that a fan was freezing up which would have caused the safety to be tripped. So long story short they did not properly inspect my furnace and then they sent me a bill for the ordered parts and wanted to charge me shipping to send them back. I explained over the phone to Scott that I did not agree to the work and he should not have order it with out my consent therefor should not be responsible for those fees. To which he said if you don’t pay I’ll send you to collections. I would never recommend anyone who does business like this. Scott is lair and crook."