Get matched with top sump pump installation pros in Vails Gate, NY

"I felt the need to write this review, although technically Greg and I have never done business. In the recent round of rain storms, my sump pump stopped working as it is supposed to, and I ended up with about 5 inches of groundwater in the basement. I was able to get the sump pump working again, but 3 days after it stopped raining, I was still getting a lot of water in the pit. I found a sticker for Contractors Waterfproofing, and figured they might of installed the system for the old owners, so I gave them a call. From the moment he picked up Greg was service oriented and responsive. He asked for my address to look up the job, and when he couldn't find it, he called back within 5 minutes to ask what was going on. I explained the problem, and he immediately told me that was normal for my part of town, and told me I just needed to replace the pump and I would be fine. He offered me a price that was half what his competitors charge, and was willing to explain the whole job in detail."

"Excellent experience during a bad situation. We discovered our well head was leaking on a Sunday afternoon. Joe, the owner, came out the same day to assess the problem and told us how to avoid burning out the water pump. Joe and his crew came out the next day. Repaired the problem, with no surprises. He took the time to explain what was wrong and what he needed to do. Very professional, courteous, and knowledgeable. Everyone at Old Faithful Pump Co is friendly and it was pleasure doing business with them. We recommend Old Faithful Pump Company to everyone."

"Mark was extremely knowledgeable and accommodating. The project turned out to be a little more challenging than we initially thought. He made a trip to get additional supplies (that we didn’t think we needed) and stayed until the job was completed, even though it was past his work hours. I plan to hire Mark for my future plumbing and installation needs."

"They were great to work with. Very knowledgeable of wells and pump systems."

"Mark was prompt and explained everything and the options. He Fixed our expansion pump and the furnace is working great now."

"I had their technician (Julian) hook up & tested my pool pump, also fix a clogged toilet. Julian was very thorough and explained everything that needed to be done through the entire job. Couldn’t be more happier with their service, I do find their price is on the high side, however I would definitely recommend & hire them again as not all plumbers or even pool company would come & hook up existing pump"

"We hired them to install a new sink, mirrors and fixtures. Also new shower and tile job! We are so happy with the results. Jason is so pleasant and dependable. I would recommend them any time!"

"Installation went well and have had no issues since, seems to be working well. Entire process from scheduling to installation went very well. Beats having to refill 2 humidifiers all winter and cleaning up the white dust mess.
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"John responded to texts and emails within seconds, and was always very friendly, honest and transparent. He is a master plumber with deep knowledge. He is a pleasure to work with, and I'm sure I'll hire him for future plumbing projects."

"Sergio and his team were professional and courteous. They did a great paint job and installed trim on two doors. I’ve made another appointment with them to fix some closet doors and install another."