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"I had a fantastic experience with Water Squad Pools for closing my pool this season! Their team was prompt, professional, and incredibly knowledgeable. They took care of everything efficiently, ensuring my pool was properly winterized and ready for the colder months. I appreciated their attention to detail and the care they took with my equipment. Plus, they answered all my questions with patience. I couldn’t be happier with the service! Highly recommend Water Squad Pools for all your pool needs. Five stars! 🌟🌟🌟🌟🌟"

"Description of Work: Bathroom Flooring and Fireplace Remodeling Beware of this company. I strongly advise caution before hiring them, as they have demonstrated a lack of integrity and ethical behavior in completing the job properly. Pros: The only positive aspect of this experience was the subcontracted crew who did the actual work. They were excellent, skilled, and professional. The issues cannot be blamed on them, as they simply followed the instructions provided by Mike, the company representative. Cons: After the crew finished their portion of the work, Mike B. was supposed to return on a Saturday to inspect and finalize the job. I set aside the day, but that morning, he texted me to say he was going to a Sabres game instead. He later called to say he would come on Sunday, but I told him Sunday is a rest and church day for us and he raised his voice, insisting he needed to come early Sunday so he could attend another sporting event later as I was still talking he hung up on me. This unprofessional behavior showed that sports were more important to him than completing the job properly. When I spoke to James, the owner, he promised to make things right. However, when the team returned, they installed the bathroom vanity and finished some trimming on the fireplace—but not without additional costs. I had to pay out of pocket for caulking, paint, and the materials needed to connect the vanity to the plumbing system, all of which were supposed to be included in the contract. Final Outcome: I paid $11,200 for the company to subcontract the job to an excellent crew, but the company itself failed to deliver on their promises and how the job was to be done. I ended up finishing some of the caulking, fireplace boarding, and trimming myself. Despite the company’s breach of contract and mishandling, they offered no meaningful discount or compensation for these mishaps. Recommendation: • Do not hire this company. They prioritize personal interests over professionalism and fail to meet contractual obligations. • If you happen to come across the subcontracted crew they used, I recommend hiring them directly. They were courteous, skilled, and efficient. • Be prepared to buy your own materials, as this company did not include them, adding unexpected costs to the project. In summary, while I’m happy with the crew’s work, the overall experience with this company was disappointing. I would not recommend them to anyone."

"The project manager Dana was a joke, all she was worried about was getting the 57K once she had that she could care less what went on. I would not agree to pay all upfront- 50% and 50% on completion or they will do a poor job. They broke our fence and have not repaired it- it was a new fence and they hit it in 2 places in one area they bent the pole- nothing was even said about the damage until I brought it up- we were double charged for the concrete and when I asked for documentation they could not seem to produce it or even answer my concerns. We held back $500 because of the damage and threated not to complete the pool closing or give us the cover- which is valued at a lot more. Again 57K is in their pocket already-$500 does not really seem like much at all. They left a mess in the back yard and in our garage, the pool is not level it rides up on one side. I would NEVER recommend them to ANYONE. FInd another pool company these guy are really bad."