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"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"they started the 2nd week of November and they did not come back and did not finish the job. they painted the doors and hang it in the kitchen. tried to contact them but they are not responding. the agreement they should finish it before thanks giving but they did not come back to finish the job."

"Everything went very well. Drew was great to work with and kept us informed every step of the way. Very clear communication, and was always checking in to be sure that the work being done was to our liking. He also followed up after the project was complete and sent the crew out to make some final adjustments and repairs when we saw something that needed to be fixed."

"Joe answered our original inquiry right away. He came for an estimate quickly. Once we ok’d the price he kept us informed as to our start date. The crew arrived on time, worked very hard and did a great job on our new patio. I would highly recommend them. We are very pleased."

"I am sure that all positive reviews for this company are fake. Nothing that was promised to me was delivered. My siding project is still ongoing for over 1 month. Was told that it would be done in week. Had one rain day. They have system like this: 1) sales person who never installed anything he will promise you things that obviously are not true, 2) crew that is subcontracted but not Gunner, mine was driving for over 2 hours away, 3) person who oversees the project but has little control over anything, no supply, doesn't know the crew, crew does not listen to him, main office does not listen to him, 4) main office does not reply to you. They just tell me to talk to project manager who has no control. So you understand that if there are any issue you are on your own. Quality or work is not good. Many times I had to point to the crew what's wrong, planks are broken yet they were still installing it, caulking is done they way that I can do it better, they cut wires to awning etc"

"Very well. Upon examining the chimney, Mr. Kreider recommended a rebuild, which he would not be able to do this year. He said he could replace the crumbling mortar and put cement around the chimney to make it safe. I considered it but asked if there was something temporary that could be done instead. He offered to wrap the chimney with wire mesh which would stabilize it, and do a rebuild in the spring. I was pleased with the solution and happy that his son Mike accomplished the task soon afterward."

"They showed up perfectly on time, which was great. However, after the inspection, they just said that a flue tile was cracked and the whole thing needed to be re-lined and did not touch on the fact that the crown was cracked and needed repair, which I knew from a recent home inspection. They asked if I wanted a quote to have taken care of, to which I replied definitely as I want to use this chimney, which is why I was having it looked at. I never received that quote. I also requested to have a chimney cap installed on both chimneys. When I looked at the chimneys after they left, they put a cap over one flue opening on each chimney, leaving an open flue on each chimney, which completely defeats the purpose of paying to have a cap installed. After calling and relaying my frustration, I was told that I would receive a call back. I did not receive this call, so I followed up the next day, to which I was promised Tom would call me that evening. I never received any call and was never followed up with. In summary, I paid over $400 for an inspection that told me nothing and two chimney caps that over cover one of two openings on each chimney, along with no information on the cost or process to repair the problem that they indicated."

"They did a good job but they wanted to charge me extra to put in a skylight which should have been included in the estimate. They put in the skylight but I got hit with the bill afterwards."

"Great. All work was the best. They went beyond to make sure everything was done properly. I would recommend them to anyone. They cleaned up all areas. Everyone worked very hard to finish the job. I was impressed with the professionalism & work ethics."

"They are quite good. I use them every year and they do very high quality work and have very knowledgeable employees."