Get matched with top basement waterproofing pros in Rexford, NY

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved."

"Serena Staats was very thorough and superb customer service! Hired Staats for small re-pointing job as well as removing old paint from brick wall and applying mortar. Job was done on time with excellent results. Would definitely hire again."

"Having to go through water problems in a basement is stressful but I am so glad I went with this company. Every person I interacted with was competent and professional. Larry was my first point of contact and he was incredibly knowledgeable and contacted me regularly to check in. I had scheduled multiple quotes but Larry sold me instantly because of his knowledgeable and straightforward communication. Todd, the owner, was so kind and you can tell how thorough he is about the work he does. He took the time to explain things to me and even catch things outside their job scope to make me aware of. He was incredibly fair with the pricing of the job. Nick and Dave were the two I interacted with the most because they did a majority of the labor. They were the best. They were respectful and knowledgeable. They took a lot of time to keep me updated and offer guidance for the long term care of my home. Having them working in my home never felt inconvenient. I could not have been more pleased with them or their work. I would highly recommend this company and the team they have assembled. Thank you for saving my home!"

"Nick Fazio is really excellent. Highly knowledgeable, professional, careful, and courteous. A real pleasure to work with. I was very comfortable trusting him with a complex project. Cost of the project was very reasonable. I highly recommend Fazio Waterproofing."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"S&D Construction recently completed two decks for our home, and we couldn’t be more impressed with their work! From start to finish, they were prompt, thorough, and attentive to our needs. They truly listened to our vision while offering helpful guidance that enhanced the final design. The job site was always clean and well-organized, and their team of workers were polite, efficient, and professional throughout the project. Their attention to detail and commitment to quality were evident in every step of the process. We’re beyond excited to enjoy our first summer BBQ on these beautiful new decks! After 30 years in our home, S&D is hands down the best construction team we’ve worked with. We’ll absolutely be calling them for any future home improvement projects. Highly recommend!"

"We trust Jason completely, and would definitely work with him again. He repaired the cracks in our basement wall. Not only that, he provided us with the name of another trustworthy contractor that replaced the drywall for us. We are definitely grateful to find Paramount through the Angi app."

"Taking down my last review. He came back out to help. man of his word 5 stars."

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