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Recent Pool Installers Reviews in Pittsford

    We hired North Eastern Pools and Spas to do a liner replacement for our inground pool. We went with them because they were a family owned business with years in the industry. We were told we needed to put down a deposit to ensure our job to be done in Spring of 2021, so in fall of 2020 we paid for half of the job, and were told we would pay the remainder upon completion in Spring. At the time when the liner was put in it was raining heavily , but we were told that this would not be an issue. It took several days as the install began on a Friday, and the pool had to fill slowly in stages with fans running in order to keep the liner in place. The installer came out to finish installation on Monday, and the liner was sagging and wrinkled off the pool walls, The installer assured me that once the pool was full the wrinkles and sagging would be gone. We accepted this as the liner looked much better once we did have the pool filled. In the fall we closed our pool and once again the liner wrinkled and sagged. We immediately called and the service representative told us that she had notated the account , and that they would address it first thing in opening season in Spring. I called North Eastern pools in mid April of this year ,2022 to inquire about addressing the issue once we opened the pool. When I called , the service representative I spoke to was dismissive and unapologetic as she proceeded to tell me that they would come out sometime in June or possibly even July, weather permitting to assess the pool liner. I asked why I would have to wait as this was a job I had paid for which was under warranty. She told me that after they did “ pool reopenings”, they would come out after they addressed the 15 other people in line ahead of me. She proceeded to talk over me to the point I actually thought she couldn’t hear me , and that our connection was bad. She told me flatly ,” no I can hear you” . I told her it was unacceptable that I’d have to wait as this was a job already paid for that should have been completed correctly in Spring of 2021. I asked to speak to a supervisor and was told much of the same , and this woman laughed and insinuated that I was lying when I told her I was assured in the fall it would be addressed first thing in spring. My husband removed the pool cover and we saw that the liner looked even worse than it had in the fall. My husband called and spoke to Gene ( the owner) who told my husband he, “ would not send anyone out to look at our pool without a credit card on file” . My husband told him this was a warrantied product/ service and that it wasn’t done correctly the first time , and that he would not pay additional money . My husband and I didn’t feel that we were comfortable with using North Eastern Pools not only after failing to do the job correctly, but also in light of how we were treated by the owner and service team. I’m thoroughly disappointed in their workmanship and their disregard bordering on contempt for their customers. Install errors can happen, but not standing behind their work, and the lack of regard for a customer who has paid for a job that wasn’t done well initially and then telling that customer they’d have to wait till June/July for any service appointment is completely unacceptable. The fact that pool openings were to be addressed first , (I’m guessing because this was money to be made versus monies already paid), is beyond wrong and prioritizing customers over a job that was supposed to be done right the first time is egregious. Our options were to not have a pool to use until June or July, or to go with someone else and lose the money spent on the initial Install by paying someone else to fix their mistake. We chose the latter. Do not make the same mistake, do not go with Northeastern pools and spas. They do not respect their customers time or money, and they do not stand by their work
    Theresa A.
  • sps pool services
    Sal did a great job! I originally had him come out to estimate demoing my aging in-ground pool because I thought it was in worse shape than it was and I am trying to sell my home. He took a look around and told me that if the pool structure was sound he could likely get it all up and running and working properly. He seemed to know a lot about what may be wrong and that is why I chose to give him the work. As it turns out, he was right. He did an amazing job getting the pool opened and cleaned, ladders installed, etc. And then installed the new equipment and improved the plumbing set up in the pool shed. Everything is running great and looks great. Sal got the work done in a timely fashion and always showed up when he said he would and quickly responded to texts or called me to respond to questions I had. I have already recommended Sal to my realtor and will for sure recommend him to others in the future. Thanks, Mike
    Mike M.
  • sps pool services
    It was a wonderful experience! They came and gave me an estimate the same day I called and they were able to schedule me between jobs so I could start enjoying my pool right away! I would give these guys 10 thumbs up! Very professional, reasonable and I highly recommend SPS pool services!
    Sally M.
  • sps pool services
    If you continue to treat customers like this, then you're going to ruin the book of business your dad built. I left a voicemail with follow up questions about issues I noticed with my new liner. After no response, a week later I left another voicemail asking for a phone call back. Then Sal sends me a rude text message and I asked again for a phone call back. Then I got was a very rude nasty text message when all I was asking was for a simple phone call back for his help with the issues. I wanted to know if it was normal with a new liner installed and if so then how do I fix it correctly. It is sad this is how you treat someone who has follow up questions. I can't be the only person who had questions about their new liner and thought to call and ask the guy who installed it
    Kaleigh H.

Last update on May 12, 2022

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