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"as advertised"

"Ok. Done perfectly"

"On May 17th we had Northern Comfort come to service our pool heater. We were quoted $99 to come out and $99 for diagnosis. The tech arrived and could not figure out the issue. He called Pentair tech support several times and still was unable to figure out the issue but raised the gas pressure even though that had never been an issue and nothing had changed since installation. In the end he spoke to a Pentair salesman that their company was familiar with who suggested turning a gas valve screw. It appeared to work and heater finally stayed lit. It was only after this I was told the bill was over $600. When asked what the additional $400 was for, i was told it was for "advanced" diagnostics. I guess the phone calls to Pentair? I was then told the initial diagnostic fee only covered 30 mins, and the additional time was $200 an hr. I was NOT told this before the appt and at no time did the tech tell me there was going to be an additional charge if he kept trying to figure out what was wrong. I ask to speak with the owner and was given a women on the phone who was very rude and told me never to contact the company again. I refused to pay the "advanced diagnostic " fee. Less then 24hrs later the pool heater overheated and shorted out the Stack Flue Sensor and stopped working. I have emailed the company several times and they have not responded. It now appears that their "fix" may have caused additional damage to the heater. I have been in contact with Pentair and they agree. I requested at a minimum a refund or that they return and fix the heater correctly. No response. Its very disappointing as they were recommended by a friend."

"A known internet touch guy who tries to bully customers that leave him bad reviews Quoted me one price charged another with no communication just gave us a bill for 100 more than quoted Then threatened to send the “attorney general to my house “ what a tool then took to FB to try and be a bully but got bullied Refused to meet up personally just a s””” talker NYS sales tax audit in his future as well Charged 60 for bags that cost 20 see pic"

"Hard to get them to return calls or return a product . Had them install indoor pool & hot tub. Hot tub cover disintegrated & fell into hot tub within 3-4 years. Horrible ! Go with another company ! They are awful ."

"The project manager Dana was a joke, all she was worried about was getting the 57K once she had that she could care less what went on. I would not agree to pay all upfront- 50% and 50% on completion or they will do a poor job. They broke our fence and have not repaired it- it was a new fence and they hit it in 2 places in one area they bent the pole- nothing was even said about the damage until I brought it up- we were double charged for the concrete and when I asked for documentation they could not seem to produce it or even answer my concerns. We held back $500 because of the damage and threated not to complete the pool closing or give us the cover- which is valued at a lot more. Again 57K is in their pocket already-$500 does not really seem like much at all. They left a mess in the back yard and in our garage, the pool is not level it rides up on one side. I would NEVER recommend them to ANYONE. FInd another pool company these guy are really bad."