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"Hard workers but sometimes seemed to bog down."

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."

"Great job. Very professional, polite, considerate and accommodating above all"

"He was very nice person. He fixed very timely and he know what he was doing and I'm very happy with what he did. He responded right away."

"My parents moved from Rochester to Indianapolis and they could have not done it without Ian. He worked with them in their most stressful time and was extremely patient and accommodating to make this move easier on them. They originally booked with another company that ended up changing their prices on them (over $13,000 more than they originally quoted) a few days before the move!! Ian came in with less than a week notice and saved the day. We cannot thank them enough for all their help in making this move a little easier on my parents. I would highly recommend for any move big or small. Reliable, professional, fair, went above and beyond to help. "