Get matched with top insulation pros in Bliss, NY

"We have lived in our home for almost 30 years. The last few winters I have noticed that it was colder, more drafty in the house especially around the window and attic door frames. I saw a commercial on TV from USA Insulation of Buffalo this fall and it spoke to me about everything that I wanted to address in our home and how “They” could be the company to do the work. My husband and I were not disappointed at all from beginning to the end. We started with a phone call to a very pleasant- knowledgeable receptionist who set us up with a very pleasant- professional- knowledgeable Sales Rep. His presentation was so thorough and well done that we committed to a “Job” that evening. We were totally impressed with the product- the quality and value of price. Our install date was this past Friday, 12/3/21. The install “crew” arrived promptly at 9am and went over everything that they would be doing. Again- “Top Notch”, knowledgeable, friendly and professional individuals. Their cleanup was impeccable, you would never know that anyone had been there. We have already noticed a big difference in these first few days, especially after “the High Winds” of Monday, 12/6/21. The house is quieter from outside noise and the drafts from the attic door and window frames have disappeared. Thank you USA Insulation of Buffalo for a job well done! From your Commercial- to your Office- Sales and Installation professionals this is a highly reputable company to work with and be proud of. We will be talking about our experience to our family, friends and coworkers. Keep up the good work- your doing all the right things!!"

"Professional. Fair price. Courteous. Punctual. Answered all of our questions & gave us good recommendations of what was needed to insulate the mudroom attached to our mobile home. I would HIGHLY recommend Ross & Tara to insulate your home or business."

"They are excellent. as matter of fact Jim came over to my house and he found a significant problem in my roofing and for a significant amount he was able to do my roofing and insulation."

"They did a whole rebuild in one day , I had 4to 7ft of blow foam On each wall and ceiling of my attic they tore it out and put a whole New roof plus ventilation in a day! I was so impressed they were kind they even patched where my roof was leaking since my apt was a week or so out. I worked with Micheal Benaquist who was absolutely phenomenal. He made me feel safe and secure and was knowledgeable on any questions I asked. From financial options to helping me understand the roofing materials. I would recommend them to anyone. They are worth the extra few bucks!!!"

"Buffalo Spray Foam did a great job on my project. I needed Spray foam installed in my building and the guys came out and did a fantastic job. very clean, courtesies, and professional."

"They did an excellent job. It just wasn't that long really. They weren't really wanting to do exactly what we needed to have done so we added another aspect to the project which allowed them to do everything that we needed them to do plus. Clean up was very good. There were 2 people."

"Mark was very professional and gave a complete explanation of the estimate and work involved. while only one man showed up on the date scheduled for insulation, he completed the exterior walls foam insulation work including the interior basement rim in the day as promised and was very courteous and thorough. I have noticed quite an improvement in the warmth of my home and especially since we have had 2 very cold weeks since Christmas. negative degrees! I am very pleased with the company and the work."

"William was a pleasure to know and work with, excellent job in a difficult crawl space. Excellent removal of old insulation, installation and clean up. No problems at all."

"Very glad I did it. I need a new furnace. There's a lot wrong with it. Found out it's almost 15 years old and could die during winter. The tech will get me prices on different ones and will go from there."

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This review is in progress.... upon reporting my difficulties, a manager was in touch and I felt he heard me completely.  I had written: The Manager, Dan addressed my concerns with great care and processed everyone of my concerns.  I now feel confident that no one else will be exposed to the mistakes this salesman made with me after speaking to the manager.  I also feel I understand what the process of treating my yard will be and the genuine concern they will take to make sure my service is excellent.  My research had revealed they were good at what they did.... I just encountered the wrong salesperson. 

But, the rewritten 2nd contract I received was about the same price even though I was offered a discount over the phone by the manager.   I emailed back that The prices are similar - the answer was the contracts are correct (that wasn't the question).  I heard nothing more until a guy to spray appears with the 1st more expensive contract, ready to spray.  He was told I was a "yes".  So I am waiting for the next contact to work this out. 

So editing this is in progress... My initial review below was based upon my encounter with their salesman last year (which was my only reason for giving them less than A ratings).  I impulsively reviewed Craig Thomas negatively, because I was frustrated by my past dealings with that one salesman and had just gotten bitten AGAIN by a tick (my yard is heavily wooded)  and I got Lyme Disease again.  .  A top Manager from Craig Thomas, Dan, called and emailed me trying to right this. I impulsively reviewed Craig Thomas because I was frustrated thinking about hiring them again, because I was unclear if they were even being effective, because after encountering their salesman, I gave up on going to my yard.  I was light touch about my complaint to their office, not clearly outlining how serious his behavior affected me.   After having dealt with the salesman, I was not sure what services I was receiving monthly, but now am very clear.  

MY ORIGINAL COMPLAINT:

The men who came to spray were professional and friendly. My suspicion is that everyone there is probably good and their product is good, but I cant bring myself to use them again... only because of one experience... one person there....

The reason I gave such a low rating to Craig Thomas and cannot even stomach calling them was their salesman.  I haven't been hustled like that since... well, since I used to dance the hustle in the 70s..  I am sorry to say such things about another human who I know has feelings, but he didn't treat me right at all.

The salesman had people to see (oh, but he said he'd stay longer since I had questions, doing me a favor), but he couldn't answer ANY of my questions (I was so glad I did my research on the company or I would have kicked this "there, there little honey, don't worry your little head about such details" guy out.)  Didn't know what ingredients were in anything - gave flippant answers.  As if he didn't have to know that stuff.  YIKES.  And he boasted about being arrogant: He said that if people call and might want to book the company that comes out fastest, he wouldn't work with those kind of people.  He denigrated those types and laughed that they had to sign a contract first and THEN they could find out when the next booking was.  He felt the company didn't have to operate that way - where people sometimes had needs above the company's.

I asked where they would spray, he couldn't tell me.  I tried to point out specific areas - I thought the foundation would be good and the salesman said that would be a definite.  He then winged it and fabricated what areas would be sprayed. The sprayers said that the foundations didn't have to be sprayed and there was no way that the areas were correct. After all my research, it felt so crummy to be hustled by this self-important man who was only in it for the commissions. 

When the professional sprayers came, I asked them about the areas they would spray and was dismayed it was all so different, but I was so beaten down I didn't even ask the questions I had had about the products being green or not. 

I found that as it was proceeding I didn't know if the treatments were working or not - I stopped going into my yard completely and I had a real block about paying them.  Not consciously, but there would always be some delay on my end... I didn't mean to do it, but I was unconsciously acting out.  The office would call and describe whatever difficulty they had with my payment and I would straighten it out.  The office staff were always top of the line and so polite to me!!! 

A contract was sent to me without any warning, which made my anger arise again about this. I told someone once in an office, but didn't make it a formal kind of complaint.  So, I'd say the office didn't know what I went through, so it is probably standard procedure. 

REMEDIES: The only way, I guess, I would  continue with them is if I never had to deal with the salesman again and that whatever commission for him that was built into the last and current contracts be returned to me. I'm in the process of getting another service.  If Craig Thomas's office wants to contact me, I will be glad to update this review, if we can work something out before I finalize elsewhere.

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