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"Honest and professional "

"Five stars, phenomenal customer service, very kind, very responsive! On Christmas eve, 2020 our house sustained major water damage. We called Fire Water Pros on a recommendation. Early on Christmas day, the owner of the company, Chris Dailey, showed up ready to help us. They have been wonderful to work with - from the onset Chris made us feel comfortable and taken care of. His communication was excellent throughout, he really helped us navigate all aspects of the clean up - insurance, mitigation, and rebuild. Throughout the entire process, Chris made sure to explain all the steps involved, and was available whenever a question came up. The customer service provided by Fire Water Pros is the best we’ve ever received, helping us in a very stressful situation. We are now living back in our beautiful home, and are really grateful for the excellent service that Fire Water Pros provided us. We highly recommend their services."

"I can’t say enough good things about Procyon. When a sudden flood in my basement occurred, their team responded with urgency and professionalism, arriving promptly and fully prepared. They quickly assessed the situation and got to work immediately. They ensured that every bit of moisture was taken care of, preventing any future mold or structural issues. I was especially impressed by their attention to detail. They didn’t just focus on removing the water, they also followed through with thorough drying, disinfecting, and post-remediation inspections to ensure my basement was safe and sound. They communicated with me every step of the way, which gave me peace of mind throughout the entire process. Thanks to their efforts, what could have been a disaster turned into a manageable situation. I highly recommend Procyon for anyone in need of reliable and effective remediation services. Their dedication, expertise, and customer care were second to none."

"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"Extremely professional crew, took great care in moving about and working in my home. They left not only the ducts, but the area they were working in cleaner than when they entered my home. I'm not easily impressed, but their consideration and attention to detail won me over."

"Workers showed up on time. Very pleasant and efficient. Respectful of my senior dogs through the process. They kept the workspace clean and were respectful of the rest of the house as they worked."

"My home was damaged because my hot water heater ruptured and sprayed hot steamy water all over the basement which caused mold to form and corroded through insulation on old electrical wiring and corroded the fuse box. My insurance company covered the damages except for the water heater. When the first check came Chris insisted that he needed the money up front to buy materials so I gave him a personal check for $2644 on June 28th. He did nothing after that except to have a mold assessor come over to see what kind of mold it was and the protocol that would be needed to clean it up. Then according to my insurance adjuster the mold assessor wasn't even certified to do the assessment. Chris was also supposed to replace a window in my son's bedroom (which he did), but he also knocked out the wall underneath it and tried to fix it but I can still see the ground underneath it without looking out the window. He also damaged the siding on my house. He also cut a 4 foot hole in my bedroom wall to supposedly have an electrician put a circuit breaker box in it and run wires. He had an electrician come and do an estimate and told me that he needed the money up front to pay the electrician. I asked him why he couldn't use the money I already gave him (because at that point he hadn't done anything) and he insisted that those moneys had to be kept separate. I spoke to my insurance adjuster and he was going to mail a check for the electric and I explained to him that I was uncomfortable giving Chris more money. When I told Chris on the phone that the check would be in the mail he called the insurance adjuster without telling me, and went and picked it up. He did bring it to me to sign but I was mad. Unfortunately I signed it and he received another $3250. After Chris replaced the window in my son's bedroom and left the hole in the wall he didn't bother to show up for several days and refused to answer my calls, so I called and left him a message that I wanted my money back. He came to my house with the police to get the tools he had left here, but did not return any of the money I had given him. He is dishonest and does very shoddy work. Don't waste your money!"