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Avatar for American Home Shield – Home Warranty
American Home Shield – Home Warranty
3.5(
5,688
)

Serving Truth Or Consequences, NM and surrounding areas

In business since 1971

Credit card accepted

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."
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Recommended by65%of homeowners
Wells and Pumps questions, answered by experts

If you have a well-related issue, such as your well water stopping, you should hire a local water well contractor or a well and pump repair professional. These specialists handle all aspects of wells, including the pump, tank, and other outdoor water pumping equipment. They can inspect your system, recommend and perform repairs, and even coordinate a water quality test if needed. While plumbers are experts in indoor plumbing, they may not have the specialized experience with residential wells that a dedicated well contractor does.

The pressure in a well pressure tank should be set 2 to 3 PSI below the pump's cut-on pressure. The cut-on pressure is the lower number in the pressure setting (e.g., the '30' in 30/50 PSI) and is the point at which the pump starts. The cut-out pressure is the higher number, where the pump stops.

For example:

  • If your pressure switch is set to 30/50 PSI, the tank pressure should be 27-28 PSI.

  • If your pressure switch is set to 40/60 PSI, the tank pressure should be 38 PSI.

Common pressure settings for household applications include 20/40, 30/50, and 40/60 PSI. The difference between the cut-on and cut-out pressure is typically 20 PSI.

If your well pump gets stuck in its casing, you may be able to free it loose by gently wiggling the line or by vibrations from tapping the line with a hammer. However, if your pump is stuck in a buildup of minerals around the casing, you’ll probably have to call in a well pump contractor to get it out. They’ll likely use a muriatic acid solution—a strong, corrosive acid—to break down the minerals and free the pump loose. 

To avoid a stuck pump in the future, experts recommend a professional well cleaning once every 10 years. 

Signs that your well is dry include a decrease in water pressure, strange odors coming from faucets, cloudy, bubbly, or discolored water, and water that’s warmer than normal. Signs that your well pump is bad are similar, but you may also notice higher-than-average electric bills, strange clicking sounds, and faucets that spit or sputter.

If you’re going away on vacation or leaving your home for a long time, it’s a good idea to switch off your well pump and pressure tank before you go. This way you can prevent any damage from unexpected leaks that may occur or unforeseen electrical issues while you’re away.

The Truth Or Consequences, NM homeowners’ guide to well and pump services

From average costs to expert advice, get all the answers you need to get your job done.