Get matched with top backsplash installation pros in Jarales, NM

"Felipe and his crew did a large project for me (back porch) and myriad smaller items to repair our new home. Short version: I'll definitely be using them again and recommending them, but you need to be engaged. They are not a set-and-forget crew. In general, the quality of the work is high. The porch is exactly as we imagined it and we're quite happy. The only issues I have with some of the work is the fit and finish. Roofing nails missing the joists weren't redone, so now there are nails hanging into my porch. The ramset nails they used to attach the base plate to the concrete pad had some kind of wax/rubber around them which wasn't completely removed prior to painting, so there are weird nubs sticking up on the base plate. Some of the screws on door moulding weren't puttied over. The biggest issue I had with them was communication and scheduling. Felipe forgot a few parts of the project and things got dropped a few times. It worked out because I was paying close attention, but I think he may just have too much going on so things will fall between the cracks. Scheduling was a regular issue. Our project took place right outside of our bedroom, so we wanted to know the night before if they would be there. It was about 50/50 whether they'd give us that heads up. They also broke an expensive high security lock and I was not reimbursed or discounted. On the scale of the project, it was a rounding error in cost, but it's the principle of the matter on that one."

"Not applicable."

"They installed all the tile In my house. Did the paint on most of my house, built a big balcony with stairs and lights in the bottom, great job!"

"We had a bathroom remodel.The experience was unpleasant .Sales person Nicolette provided a lot of inaccurate info.We found that the need to pay 80% of the remodel upfront concerning.We have 11 pets and concerned for their safety and stress. Nicolette said demo 1 day installation 1 day floors day 3.Also told crew of 4-5 and bathroom safe sealed useable nightly-not true.The project took 1 month! The bathroom floor was removed with nails sticking out, the walls were torn off left uncovered, large hole in floor left open, toilet sitting in bedroom 2 weeks.We put tarps on ground and garbage bags on walls for safety.Not informed of a 10-14 day delay for the shower walls to be cut. We asked about painting were told we dont paint.We had some mold from shower leak that ruined the door casing it was left off contract for repacement. Contract stated we provide flooring.No mention of baseboards or underlining for LVP.We had to provide the underlying and argue for baseboards.The door casing was cut off at the bottom, an old piece of baseboard was put in place, was told to paint over it looks terrible.Had tile removed and LVP layed caused large gaps under doors looks bad. In May we were contacted by David about a cancelatiion .We accepted the spot needed a Tuesday start all was set.Friday before received call from David saying needed Monday start. Didnt work for us. He got rude & upset didnt understand why we didn't want a lock box. We were not comfortable.On day 1 of construction only 2 people showed, one newbie. After day 9 experienced person pulled from job. Comunication overall was horrible. Scheduling tasks was very chaotic and last minute We felt our project was low priority. Nicolette said she would be supervising, and in contact with us through process. She never called or came by . Window stucco crew was messy and had to come back and redo the stucco because it was too thick and cracked.Some days we had 30 minute notice or night before call .We had to waste a lot of vacation days.We emailed David about this and got no response.We saw the process and theres no way it could have been done in three days as promised by Nicolette Onyx shower pan has 3 areas that are scratched by installation.After quartz shower wall installation we were left with black caukling all over ceiling.There is excess silcone on shower walls. Shower curtain rod was hung higher than standard without asking. After shower head was installed we had a leak on valve controller. During repair it was discovered it was silconed even with hole drilled for it. Later had to be redrilled and hard mounted to the wall. There are scratches on the new shower head. Excessive silicone on grab bar water valve and a large silicone finger print. The base of the shower pan was left dirty and could not remove the stains.. Received no cleaning/care instructions. Received no warranty information Emailed Nicolette and were sent a blurry screen shot of a google article on what to use to clean the walls and base.We used vinegar and dishsoap as suggested and it still did not remove the stains.The walls that were newly built were sprayed with texture.This created over spray onto walls that should have been covered in plastic and protected.One wall looks like it has two completely different textures on it now from over spray.Some of the rounded walls built for the closet keep dropping bits of texture even with primer and paint. We had to argue for a door on our closet apparently doors are not part of a closet.We were not given a heads up about the closet shelves being permanently affixed to the wall or we would have painted the closet before.We waited three weeks for someone to contact us about our final inspection. We then contacted David. He was rude told us common sense should have told you to paint first and over spray is within industry standards and our sales person should have informed us of that.He then agreed to come out but warned us you wont like hearing what i can and can not fix. During his visit we pointed out texture overspray, black silicone on ceiling, silicone on shower walls, and dirty base pan. David was gas lighting us by telling us we keep a very nice home and we cannot expect perfection in a remodel. He offered to send out someone to sand the texture and paint at a cost to us and he did have someone come out to clean the shower and base. He reititerated all the flaws we pointed out are all within industry standards. The base of the shower got cleaned but the walls still full of silcone. We asked about our warranty and he said Home Pros 2 year warranty is better than the manufacture warranty- Delta offers a lifetime warranty. The worker that came to clean the shower base told the office that quartz people need to come out and clean the shower walls, Its been a week and nothing.We haven't been able to use our shower yet due to these issues. Don't expect perfection with Home Pros Remodeling because they will only offer you industry standard."

"Though we ended up not using the company they're extremely professional, prompt, and courteous."

"The kitchen and two baths that were remodeled in my home are just beautiful. This construction team is very professional, timely and experienced. They listen to their clients and are very helpful in finding the right resources and products for the remodeling project."

"Amazing, kind, honest people who are: knowledgeable wonderful, professional, kind, and a joy to work with!"

"It was a pleasure working with Better Built Homes from the get go. (That's not always the case). I spoke with one of their designers over the phone and he came out to look at my bathroom which needed some custom work. Communication was on point. They finished on time and it looks amazing!! I would definitely recommend them to my friends & family."