Renewal by Andersen of New Mexico
Renewal by Andersen of New Mexico
We have the experience and dedication to bring your dreams to reality! Specializing in replacement windows and patio doors, we guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today!
"So far not so great. We had 5 windows installed on 12/31 and the job was not great. Each of the windows have a noticeable breeze coming in through the trim work (some leaking worse than the original window in its place). This in itself was just the start. They have been a nightmare to contact. We made several attempts through phone and email over two days, once being transferred 4 times before that rep tried texting our rep with zero success. It wasn't till we escalated higher that they finally got in contact. So far this has been a poor start to contract that we will be paying for many years. (Edit - Reduced to 1 Star. As we were told we would hear from the service team and after giving another two days there has still been no communication and no manager has reached out to us either, though the response from Andersen stated one would reach out ASAP. The lack of communication is severely disappointing. Finally had the team come a month later 1/31/25 drywall damaged during removal.) (Edit 2 - Wish I could take away the single remaining star. This company is so beyond incompetent and unprofessional. They do not care about their customers and continue to provide zero service. Today 3/1/2025 two months after install we were supposed to have the drywall repaired from the damage done on reinstall. The contractor never showed, never reached out and there was zero way for us to contact anyone within the company. After many attempts through email and phone we are left with no confidence that this will ever be fixed. DO NOT ALLOW THEM TO DESTROY YOUR HOME!)"
Robert A on March 2025
We have the experience and dedication to bring your dreams to reality! Specializing in replacement windows and patio doors, we guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today!
"So far not so great. We had 5 windows installed on 12/31 and the job was not great. Each of the windows have a noticeable breeze coming in through the trim work (some leaking worse than the original window in its place). This in itself was just the start. They have been a nightmare to contact. We made several attempts through phone and email over two days, once being transferred 4 times before that rep tried texting our rep with zero success. It wasn't till we escalated higher that they finally got in contact. So far this has been a poor start to contract that we will be paying for many years. (Edit - Reduced to 1 Star. As we were told we would hear from the service team and after giving another two days there has still been no communication and no manager has reached out to us either, though the response from Andersen stated one would reach out ASAP. The lack of communication is severely disappointing. Finally had the team come a month later 1/31/25 drywall damaged during removal.) (Edit 2 - Wish I could take away the single remaining star. This company is so beyond incompetent and unprofessional. They do not care about their customers and continue to provide zero service. Today 3/1/2025 two months after install we were supposed to have the drywall repaired from the damage done on reinstall. The contractor never showed, never reached out and there was zero way for us to contact anyone within the company. After many attempts through email and phone we are left with no confidence that this will ever be fixed. DO NOT ALLOW THEM TO DESTROY YOUR HOME!)"
Robert A on March 2025