Get matched with top gas fireplace repair pros in Agua Fria, NM

"Jod was done quick"

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."

"The faucet install went fine in the end, but the person doing it had a hard time dealing with a drip leak at the water line and it took longer than expected. To his credit, he stayed with it and didn’t leave expecting to be called back."

"Great company to use for all your heating and plumbing needs!!"

"Hired them a year ago in August 2019. They moved my laundry room and did some other projects around my house. A year later August 2020, my water heater popped a line after they had worked on the lines when they moved the laundry room. They said that they thought the line was okay and just left it without fixing it. Flooded the room that the water heater was in. Called them about it and initially they came and fixed the pipe but when it came to who's fault it was about the line breaking they said it wasn't their fault but they would fix it. The way they wanted to fix it was not how any other company would fix it and when I told them that they kept insisting on doing it their own way. I was also told they wouldn't pay for the flooring so that cost was on me to get the flooring . After back and forth for a month or so I was forced to either do it their way or not at all and pay for it all myself. I complained to BBB about it and after that didn't hear from them and when finally got a hold of them they said they weren't going to do it at all and that now it's my problem."

"Price was great and the people were excellent all around. Friendly, courteous and knowledgeable. Already had someone ask for your number. Saw our walkway and wanted to have the same. Thank you!"