Steward's Plumbing Inc

Unfortunately the contractor did not have outside faucets installed properly (Installed over 20 years ago), so plumbers had to go all the way into the inside wall (drywall) of one of the faucets in order to repair/replace.

At first I thought that Steward's was going to be a great plumbing contractor. We were temporarily moving a stove out of the kitchen to replace the flooring and being an old stove the gas line was directly connected inside the stove. Asked Stewards for an estimate to change the gas line so it would connect with a flex line so it could more easily be reconnected. The service tech showed up on time and we reviewed everything that needed to be done which was to shorten the gas line so it was 6" off the floor with a shut off and a flex line and connector on the stove. Received a quote via email within two days and said to proceed with the job. When the service techs showed up to do the job they said that the estimate was just to cap the gas line under the house which wasn't even mentioned in the original discussion with the estimator. They ended doing half the job I asked for and charged more than the original estimate. Then wanted $200 more to finish it. No phone calls from anyone at Stewards to explain anything or contact the original estimator to see what happened.

2 visits. One for diagnosis and lack of parts. Second to install parts.

I just started using Steward’s this May but have been really impressed. The office staff are efficient and knowledgeable. Appointments are scheduled with a 2 hour window. The plumbers have always been within that window! They’ve handled numerous projects for me from augering a toilet to detecting a tub drain leak to installing new faucets in the house to installing a new hot water heater and recirculating pump. They do a great job including cleaning up after they’re done.

I am an elderly lady living alone. I was not given an estimate for the plumbing repair. The kitchen sink was repaired quickly with a few PVC pipes. They took the faucet handle off the bathroom tub faucet and said that the faucet could not be repaired. They said they had no parts at all for this faucet, and would have to go to a store to get parts (they didn't go). After they replaced the faucet handle, it leaked even worse, so they took the handle off again and fiddled with it (still leaked). They then said they broke the faucet handle but did not show me the broken handle and took the handle with them. Without it I couldn't go to the store to buy a replacement. When I talked to the manager, he said he'd send a picture of the faucet handle but the picture I got was a picture of the faucet without the handle, so I still can't go to the store to buy a replacement handle. I was handed a piece of paper with the total amount to be paid which I signed. I asked for the itemized bill and was told one would come in the mail, but what they sent in the mail was still just one total amount, not broken down by labor and parts. I finally got an itemized bill after talking to the manager. I was charged for 1.75 hours labor, which was astonishing given they fixed my kitchen sink in a half hour and did not repair the bathroom tub faucet. I figure they must have included the time they were looking at my water heater to determine what would be needed for a new water heater, and the time they took writing up the bill. I feel I should only have been charged for the repair time. I was also charged $94 for a few PVC pipes which seems (to me) ridiculous because they are only a few dollars apiece at the store.

It went incredibly well. The first visit was to give an estimate and consult. They gave us a lot of information about not only what we asked, but also told us how many things worked. The second trip was to install and hook-up, and they were very professional. They fixed a few problems the original installers messed up thirteen years ago when the house was built. The only reason I will go with anyone else will be if they aren't available.

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They managed to quote half of the competitors price by not having to break and then rebuild the sidewalk. Instead the tunneled under it and bypassed the bad section of the pipe with good quality materials. The plumbers were very polite and professional and the work was finished in one day. We are a few month now after the work was completed and everything is perfect (lowest water bills we ever had)

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The first people who came were not technicians, so when an issue arose they called a tech to check it out.  Come to find out, a mouse had chewed through the wires on the A/C unit.  The gentleman spliced them together and removed the electrocuted mouse.  I would definitely use them again.

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It was OK. They came and explained to me that something else needed to be done and they had to order the part and they want for it and installed it and everything was working perfectly.  To me the deal may specify that they will be here for one hour but when they come in they do what you want them to do and more to extend into more hours. They came out in January. You have to discuss with them whatever you want. Plumbers are expensive.

The old tap dripped.  But it also had my connection for the swamp cooler.  The new tap does not have such a connection so I'm going to have to modify it before summer.  The drains now run fine and they gave me a suggestion on how to keep them running without corrosive chemicals.

I was very impressed with the two gentlemen who came to service my boiler.  They were very friendly and professional, seemed to do a thorough job, and provided helpful information.  Obviously, I don't know the inner workings of a boiler, so I'm not really in a position to evaluate them from a technical standpoint, but I had a good feeling about the work they did and the way in which they approached it. 
After I purchased a "big deal" coupon, the company was in touch with me immediately, scheduled me quickly and showed up promptly as promised.

THEY WERE ON TIME FOR MY APPOINTMENT I MADE WITH THEM. THEY HAD VERY QUALITY WORK ALSO. THEY WERE VERY PROFESSIONAL AND COURTEOUS. THEY ANSWERED ALL THE QUESTIONS I HAD ABOUT THE PROBLEMS. THEIR PRICES WERE GREAT.