Clapper's Home & Hearth Inc

I cannot say enough good things about Rob and his expertise and attitude. We had been chasing a fireplace repair for almost two years (a plumber offered a diagnosis, which was wrong), and Rob responded to my query immediately and connected with my son who lives in the property where the fireplace issue was. Rob was not only so competent but also exceedingly honest when he discovered that an existing part merely needed tightening, so we didn't have to purchase an elusive part for our Lennox gas fireplace. My son also reported that Rob was so very nice. Extremely appreciative of and impressed with Rob. Coda: I know a lot of plumbers consider themselves to be competent to fix a gas fireplace, but Rob has a special certification to repair fireplaces, which makes a HUGE difference.

Everything was great! Rob was very easy to work with and very knowledgeable. Having him coordinate all of the other pieces of the install and for it all to happen on the same day was super helpful. Would definitely work with him again!

We were very pleased to work with Rob Scagnetti at Clappers. He was knowledgeable, listened to what we wanted, and made excellent design suggestions that all resulted in a very beautiful gas fireplace that is enhancing our living space. In addition, he was knowledgeable about the process, including the different trades’ professionals that would be required. He wrote a clear proposal and did exactly what he said, so that it came in on budget and on time. He was always on time at appointments, either at his showroom or at our home. While we knew he was busy, we felt he gave us the undivided time we needed. We heard about Rob from a high recommendation of our neighbor and are happy to recommend him, as well.

Great job, got them up and running in no time

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Robb came out to my house twice before I actually decided to go ahead with the project.  Initially he came out in the summer of 2015, but I held off as I had other expenses to take care of.  This winter I could no longer stand the aesthetics of the chipping brass glass doors and the soot which had stained the brick façade.  Also, I was sensitive to the smoke from the fire, and wanted a cleaner burning and more convenient way to enjoy the warmth of a fireplace.

Once I actually decided to go ahead, Robb came back to take new measurements, as I had decided on a different unit.  I went with a Valor G4 insert.  The installation took less than 4 hours, including a new stainless steel liner and the gas hook up.  The men left the place clean, and the fireplace was useable immediately.

 What I like about Clappers is that as opposed to the other 2 fireplace showrooms that I visited, is that Clappers came out to take the measurements.  At the other 2 places, the customer is responsible for taking all the measurements and I was worried that I might make an error with that.  Also, at the other places I went to it was difficult to get a bottom line cost - they quote you the unit price, and give an estimate for installation however plumbing and electrical contractors were a range of prices, as the customer was responsible to getting their own contractors.  I had a budget in mind, and wanted to know what I was signing up for.

Robb who was there, was also able to give me valuable advice on the type of unit I might want, given the size of the room, the general flow of the house and the arrangement of the furnishings in the room. Another advantage I felt with Clappers (as opposed to other places) is that they coordinate the plumber/electrician and other tradesman, to make the installation go quickly and smoothly. He is also professional, does not pressure sell, and is pleasant.

Overall it went great.  We are enjoying the new fireplace, despite the warmish weather thus far  -  Robb is a patient and very helpful service provider, and I would recommend Clappers to anyone who wants to install a new gas fireplace.

We bought a gas fireplace from Clappers.  Robb was great to work with and was willing to get the price to a level that worked for us. They showed up on time to install the fireplace and when we had a small problem they were there to fix it right away.  We couldn't be happier.

He came with an idea of what might be wrong and he was right--thermopile, I believe.  So he fixed it pretty fast.

I had been thinking about this for several years and had shopped with another fireplace company in the greater Boston area last year, but then did not like their installer at all. That killed that deal. Then I found Clapper's on Angie's List. By then I knew exactly what I was looking for.
His price was virtually the same as the other company's in total, but some of the line items were more or less. Bottom line was competitive.
Robb was very fast and professional. He came to the house once to check my measurements and confirm that I had selected all the right components. One piece needed to be custom adapted to cover the oversize of my old fireplace and he used a specialist who did a seamless job. On the day of installation, two subcontractors came--a plumber to run the gas line and another to run the flue liners. Robb did the interior work himself.
All was done very efficiently. No dirt or mess. No call backs, so far. He explained the remote control. The town plumbing inspector signed off commenting that they always do a good job.
Now I have instant fire and warmth at the click of a button. No more smoke filled house! My living room is back to being comfortable. I would highly recommend Clapper's and a Valor radiant heat fireplace.

Clappers was extremely knowledgeable, professional and helpful. They did an excellent quality installation, and were willing and able to customize the product and installation to our needs. The sub-contractors that Clappers used for electrical and plumbing for the installation were skilled and friendly. On the day of the installation, a problem arose: the sub-contractor doing the flu installation was not able to safely reach the top of the chimney. Clappers called in a nearby tree pruning company, which brought over a and quot;cherry pickerand quot; truck. This allowed the install to go forward, but I was concerned that this was going to raise the cost of the installation. I called Robb Scagnetti, owner, to express my concern, and he said, and quot;As far as I'm concerned, you've already paid what you're going to pay.and quot; And that was exactly what happened: Clappers covered the additional installation fees and my added cost was zero. This was a great customer service experience. Clappers is top notch. Highly recommended.

Excellent. Robb was responsive to my questions. He was reachable by mobile phone and took calls from everywhere (I had a lot of questions!). He was very patient. I could tell he was working very hard trying to service and install clients for the holiday season. Robb committed to an installation window of one week and met his commitment...when other places refused to even estimate a date of installation due to the busy season. One place told me to call his installer if I wanted a specific date…but not to and quot;doubleand quot; what I would be told. Robb is an owner-operator. He owns the business and personally installs his product. He had the wrong surround with him when he came to install our fireplace. He offered to return the following week. Since it was the busy season, I suggested he return when things slowed down a bit. We had a working fireplace so we were happy. Sure enough, after the holiday season and related rush slowed down a bit, Robb called me to say he'd be by with the surround we ordered. He replaced the surround, inspected my log arrangement one last time. He took great care during the initial installation to explain the features of my fireplace. He reminded me of a few things when he returned. He is wonderful to work with.
P.S. He has a lovely showroom in Sudbury. It's not a giant showroom but it is lovely and feels like a home…you get a very good sense of what your fireplace will be like!

Robb is excellent to work with. He was called later in the project because my general contractor refused to do any type of work on fire places. He responded very quickly to my questions, came out promptly for a site visit so he could estimate the work and provided recommendations for gas fireplaces that would fit our needs. His price was very competitive and he worked with our time table.
He also had to deal with a couple of difficult issues during the work. we rebuilt the middle of our house from the foundation up and the fireplace was installed in this area. Behind the fireplace was an existing garage and on the left side of the fireplace was the front of the home. We did not want the fireplace vented out in the front. The back of the house has an overhang on the second floor so the venting was tricky. He vent it through the garage and out the back but only certain fireplace models allowed us to side vent this far. We had to change the venting after the fireplace was installed as well and Robb never complained and changed the venting for us at no charge. He also added insulation to the fireplace framing which the contractor would normally do for a very small fee. On top of this he had to custom grind part of the front grille on the fireplace due to the height of our brand new wood flooring which was installed after the fireplace but before the grille was attached. Again he did this at no charge.
The fireplace looks and works great and he recommended a great custom mantel guy to us as well. I would use Clapper's again for any fireplace needs.

Everything went exactly as it should have gone. The service is excellent...well above average. The product is absolutely the best.

The work done took 2 days. The side of my house had to be opened up in order to remove the existing wood burning fireplace. The contractor that performed that work was hired by Clappers and he was excellent. Next, the gas fireplace had to be put in and connected. Clappers also provided the electrician and he was excellent. Robb, the owner of Clappers, was at the job site at all times and handled most of the work on the conversion.
I was anxious going into the project due to having the side of my house opened up. Everything went very smoothly and I couldn't have been happier with the end result. You couldn't even tell they were there except that I was now enjoying my wonderful gas fireplace at the flip of a switch.
I was having my house converted to gas at the same time so in addition to the above individuals I also had 2 people doing the house gas conversion. All teams worked very well together to get both jobs done within the 2 day period and everything has been running terrific ever since.

My overall experience with him was excellent.

He’s reliable, prompt and seems to be a nice person to deal with. Work hasn’t been completed yet due to personal problems. Spreads a pad down and cleans up very well after himself after each day. His rate is reasonable.