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"Mold in our Home: Blatant negligence by Closets by Design Installer. ABSOLUTELY DO NOT RECOMMEND UNLESS YOU WANT MOLD IN YOUR HOME ! The installer for Closets by Design while installing the kitchen pantry tip in screw for fall protection on top of the pantry hit the sewer pipe that caused sewage water to leak near our food containers and caused Mold all around the walls and Insulation with sewage water leaking around it. The pictures show all the damage done to our home our walls by the Gross Negligence of Closets by Design Installers. The Installer DID NOT have or used any STUD Finder or any other tools to avoid hitting the sewer pipe during the installation thus clearly showing that Closets by Design does NOT care about the destroying customers homes or have the skilled or professional installers or they provide the, with needed tools or compensation to do a professional installation. They rush through jobs and these mistakes are made and customers like us are left to suffer it’s Mold inside our home as a direct result of their negligence. See the pictures for all the damage and Mold caused by Closets by Design and absolutely do not hire these crooks who pretend to be experts in Closets design and Installation while all they do is destroy customers homes and their health with Mold in their homes and walls by hitting their “Sewer pipes “. Think about this dirty sewage water was near our food storage and within 6 feet of our stove in the kitchen. Closets by Design doesn’t care about it and it would happen to you because their installers do not have the tools or the expertise and do not care if they pierce your pipe and flood the walls and home or in our case the sewer pipe and cause mold in our home. We learned our lesson the hard way but I want others to be aware as we are the cautionary tale for the greed and neglect of Closets by Design who employ sub standard installers who do not have the right tools or expertise and what happened to us and as you can see from the pictures is a living proof of the same !!"

"Overall, I was very pleased with the end result. There was a lot of patience involved and some micro-management needed, but everything worked out in the end. We signed the contract in Oct 2021 and the material arrived in May 2022 with the job completed in July. Work consisted of removing the existing screen enclosure but leaving the existing roof, adding in 3 sides of windows and two sides of screens, removing an existing door and re-trimming the new opening, running new electrical for outlets and heated floor, drywalling ceiling and back wall, installing sub-floor and tile we provided, insulating ceiling and under floor and encapsulating underneath (2nd floor sunroom) with vinyl bead board and finishing off, installing crown molding, installing a ceiling fan, installing a thermostat for the heated floor. They did not do HVAC work or any painting. None of the sunroom contractors that gave me quotes did this. Here is my list of pros and cons: Pros: - Attentive to customer needs - Bob, the lead guy, listened to me, and did what it took to make me happy - Although not inexpensive by any means, the price included more turnkey items than any of the competitors, which were all more expensive. - Cleaned up the job site each day - trimmed out the windows and ceilings nicely - their drywall and tile guys were very good - the vinyl bead board finishing underneath the second floor sunroom, encapsulating the insulation, looks great Cons: - Had to wait 7 months for the windows to come in but the owner held to his price which was good - Window and trim hardware is not concealed, nor did the windows and trim pieces have pre-drilled holes. Hex nut hardware was face mounted and drilled on-site adding risk that mistakes could be made. The face mounted hardware looks ok, but not what I was expecting. Some was white and some silver, so I had to paint the silver hardware white. - Window quality seems ok, but not especially high quality. Time will tell. - Initial window install was less than optimal (not all at the same level and some crooked) but after a lengthy discussion on my expectations, it was fixed - Todd, the owner, never came out to inspect or monitor the job. Would have liked him to come out at least a couple times. - Their planning was a bit lacking, so they ended up making the job harder than it needed to be with extra steps. With better planning, they could reduce their costs and time for the jobs. -They cleaned everything way too early and the drywall and flooring people just messed it all up again, but it was never all re-cleaned by them. I had to do it. - They connected the heated floor, said it worked, but never fully tested it. It didn’t work so they had to come out and fix it after the job was done. Nothing major and it works great now. -I had to coordinate work between the HVAC company and Express Sunrooms Overall, I would hire them again. My wife and I love the sunroom. With some oversight and coordination on my part, they gave us a great new addition to our home."

"LVP looks great and tile in the kitchen look great but the trim and baseboards were not finished and I had to have another contractor come in and install them. The stairwell was sanded and stained and I was told they could match the stain for the stairs to the LVP and that wasn’t true either. The stairs came out pink. Now I’m having another contractor come in and fix. I would not recommend to a friend."

"I was hesitant about using Angi, but glad I did. Mike came right out and got the job done. Happy and satisfied with the project."

"Terrible to work with.Took much longer to build than was quoted. Concrete inspection failed twice. As a result the floor is not level and is out of square. Framing inspection failed. To save costs, we said we would stain the wood. We thought all of the wood was provided which we stained. Then more wood was brought in which they installed without first letting us stain it. We had to stain the main beam once it was installed because of their poor communication. Framers removed the attaching house roof & left it uncovered. It rained that night and we had rain in our kitchen and living room. Ceiling & walls had to be redone. Painter they hired was a poor communicator. Never came when he said he would. When he did come, he managed to paint our kitchen curtains and painted shut one of the ceiling kitchen vents. Left his equipment for days in our porch area, kept saying he would be by to pick it up. The only time Fred came by was to pick up payments, never checked the quality of work done by his employees. We could go on, but there was not much good to report about this contractor. Stay away from!"

"The work was done quickly and efficiently. The worksite was always clean and organized. Work was done on schedule and on budget. Getting ready to do the second bathroom and will be calling Todd in a few weeks."

"Work was well done and timely. Will definitely use them again."

"It went great. Satisfied us when anything came up. Like, there were a couple punch list items, and he addressed them. Before he finished the other part of the project. I couldn't be happier with the way everything turned out. My dad is the owner of the house, but he put me there. I'm the one that got the contractor and everything, and I'm telling you it's. It looks like it was this way originally, like it grew there. I can't say enough about how great it was because we had to deal with discontinued products. And I was, now, there were a little bit of obstacles that we had to get over, but it was just, everything was done, and to complete satisfaction. I had called her because I wanted to keep it local, you know I called the contractor right in town here. On the other side of the island, northwell, and he didn't show up. And anyway, this person is Fred Quigley. He was the most personable. Response like that, and I was just like I was already sold, but then you know I could tell he knew what he was doing. And then he proved it by an excellent job. The helpers were also very respectful."

"Steve is very responsive and easy to work with on each step of project. Any concerns or questions throughout the process he's on point. Cheyenne “the magician “ built our deck with his team. Presto! High quality, solid, beautiful! 🤩"