
Serving Clinton, NJ and surrounding areas
In business since 1998
Emergency services offered
Credit card accepted
"After purchasing the "Big Deal" for a "Deluxe Home Surge Protection Plus 12-Point Safety Inspection", I was promptly contacted by One Call to schedule my appointment, which was nice. I also appreciated that I was able to correspond through e-mail, since I was out of town. Before the appointment date, I was asked to provide more information on my electrical panel so that (I was told) the electrician could bring the proper supplies. I couldn't find the panel information, so I instead took pictures and sent them. These showed that I had an older style Pushmatic electrical panel.
On the appointment day when the technician arrived, I learned that my electrical panel could not accommodate a whole-house surge protector because of its age. I felt a bit misled about this because I had sent pictures showing that it was an older panel, so they likely knew at that point that they wouldn't be able to perform the installation. Instead, the technician (who was nice and personable) tried to sell me on a new electrical panel to replace my "obsolete" Pushmatic panel. Both options were for 150 amp panels, with the choice of aluminum ($3954, including whole-house surge protector) or copper ($5,766). I was a bit taken aback by this, as this is a major expense and, again, I believe One Call was aware of my older panel and that the surge protector installation I had purchased through the "Big Deal" would not be able to be installed. At the very least, the Big Deal description should have explained that some (I suspect many) panels cannot accommodate this surge protector installation.
At the time of the visit, I did not commit to spending nearly $4,000 on electrical upgrades, as I wanted to research a bit more to find out if the upgrade was necessary (i.e., is my panel a safety hazard if left as-is?) and to find out if the quoted price for a new panel was reasonable. After speaking to my general electrician, I learned that my current electrical panel really doesn't need upgrading (though it certainly wouldn't be a bad idea to do at some point) and that there's nothing in particular about the type of panel I have that should present a safety concern. Moreover, the quoted price of ~$4,000 is very high, as I learned that a 150 amp panel can be installed for closer to $2000 (or less).
In the end, my impression was favorable about the demeanor and friendliness of the employees I dealt with, but I was not happy that the company was not very forthcoming about the fact that the surge protector could not be installed, and instead used the opportunity to try to sell me on an extremely expensive and (arguably) overpriced upgrade. In that sense, I did not get my money's worth.
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