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We used this company in 2009 (2nd floor furnace and A/C) and 2010 (1st floor A/C) and were very happy with their performance. When our 28 year old 1st floor furnace died, we only called Vaughan for an estimate. I checked on line for furnace and A/C estimates and felt the water heater and install was fairly priced. When I discussed the furnace and install estimate and said it seemed a little high Mike G. offered a slightly lower price which I accepted. Mike also made some recommendations that were fiscally in my favor; lining the chimney for the water heater or not; energy efficiency levels for rebates (end in 2016).

Matt N. and Matt W. who did the install performed all the mechanical, electric and plumbing superbly. As a registered professional engineer I appreciated good workmanship and Vaughan delivered for this third install since 2009. They were there when they said they would be and finished at the time planned. Everything was left in good order. The new exhaust and intake pipes to the outside were neatly done and good closure of no longer needed chimney vents.

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"They did a good job but they were expensive. It was a very simple job but I thought it was overpriced. The pump sells $69 from a retail store I know but the guy who came charged us $250."

"installed a new vapor sensor ,water heater started right up"

I am a lifelong plumber, working as a plumber for over 15 years. Finally able to go out on my own and start my own business after many years of hard work. Full licensed and insured. Full service plumbing company. Our prices are very reasonable and affordable. Honesty, transparency, trustworthiness are our top characteristics! We offer same day, next day, and emergency or off hour service.

"Company was very communicative. Technician was professional and helpful. Initial diagnosis and attempted repair of hot water heater was not successful, causing me to pay for a new unit in addition to the failed repair."

"I have used the services of Rich, "The Friendly Plumber" for the past 15-20 years after he was recommended by a friend. He has unclogged a really stubborn drain, installed toilets, replaced a water heater, identified the source of a hidden leak, replaced bathroom faucets, etc. Rich is professional, reliable, and yes, he really is friendly. I highly recommend his service, you won't be disappointed."

"We moved to new house recently and found that water heater has stopped working We called many plumbers to check the issue but everyone asked to replace it Andrew Stewart took a pragmatic approach to first try to clean the plate underneath and purged the gas, checked the gas pressure. His expertise lead the water heater started working again without having even a single part replaced. He waited patiently to check if everything going fine for another 45 minutes Thank you for your service, keep up the good work."

"Joe was professional and let me know what he was going to do. After he left the problem area has been fine..no leaking, no worries. His price seemed reasonable and it was nothing compared to Horizon (stay away from them!). I have had different plumbers "fix" this issue and they keep leaving me with a problem not solved. I felt fine when he left, fine now, and i haven't thought twice about the price. I am not worried about anymore dripping! Finally! I would use him again and I would recommend him."

"The owner is personable and knowledgeable. We ended up putting a tank water heater instead of the tankless which was three times the cost. He explained in detail the differences and we decided to stick with the tank. Once we made our decision, it was only several days before they came and installed the new water heater. They covered our floors, weâ re very respectful of our home and cleaned up after they were finished. They were both pleasant, professional and efficient. Would recommend them highly. Our technicians were Chuck and Devon."

"difficult water line to replace they stayed with the job until finished"