Get matched with top carpet cleaners in Stratham, NH

"The owners were down to earth and personable. They were flexible in scheduling our work. I look forward to continuing this relationship."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"If I could give zero stars, I would. Words can barely capture how frustrating and painful this experience has been for me and my family, but I’ll do my best. From the start, this process was riddled with red flags. During our visit, the saleswoman had their cost from the manufacturer written on a sticky note right in front of us — roughly half of what we were being charged per square foot. Not only is that incredibly unprofessional, it made it clear that transparency and customer trust are not priorities here. It took weeks just to get our order processed because I couldn’t get anyone to return my calls. When we finally got a delivery timeline, we were told three weeks. Since we were flooring our entire house, we had to move everything out — a massive inconvenience. But three weeks came and went. No flooring. Eventually, we were told the materials had arrived… but were sitting in their warehouse, and all their trucks were booked for another two weeks. This delay forced us to put our belongings into storage during an already stressful move. When the flooring finally arrived, some of it was damaged — despite being told there was a “vigorous inspection process.” On top of that, the sales team had advised us to order the wrong stair pieces. And guess what? No returns. So now we’re stuck with over $1,000 worth of stair parts we can’t even use. Every time I contacted the sales staff, I got the same runaround — excuses for the delays, no accountability for the damaged product, and no help with the incorrect order. Then, to top it all off, they shipped additional stair pieces we had agreed to pay for, but instead of simply charging the card they already had on file, they called me twice while I was out of the country on a business trip. I missed the calls, and now they’re threatening to send it to collections — over their own billing failure. This entire experience has been disorganized, unprofessional, and frankly predatory. I would never recommend this company to anyone. Shop elsewhere if you value your time, money, and sanity."

"Great - they called to let me know the work was being done and did a great job"

"three pieces of very grimy, pet dirty upholstery"

"OK - not really what I was expecting. That is my issue, I guess."

"Bill and Chris are awesome. They always come out asap when I need to get the carpets cleaned. I have been doing business with them for years as their "web guy" and they have been cleaning my carpets. 1 dog and 3 cats says it all. And 3 young boys. Every time the carpet looks new and it's about time I call them again."

"June, 2019. He first asked the town where I lived before giving me a price. Since I was so close by, I can only assume he figures he can get more money from people in this town. He charged $325 for cleaning a room size rug. Extremely overcharged. I am not even sure it’s thoroughly clean. Did not appear so to me."