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Stanley Steemer
Carpets or Rugs - Clean at Home, Recovery Service - Water Removal, Tile: Ceramic and Porcelain - Repair,
About us
Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com. Additional address - PO Box 195, Marlborough MA 01752.
Business highlights
Emergency services offered
78 years of experience
Services we offer
Carpet, air duct, area rugs & tile & grout cleaning, autos, boats & RVs, furniture & leather, water damage restoration & hardwood floor cleaning.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5138 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 10% | ||
| 5% | ||
| 4% | ||
| 4% |
Showing 1-25 of 138 reviews
Rosanna H.
Aug 2018
The results were excellent. A long problem area was resolved.
Mae H.
Aug 2018
Not well. 2 bedrooms and 2 area rugs were completed in less than 20 minutes. Machinery being carried downstairs was dragged and took a chunk out of one of the stairs. When I looked at what had been done in the bedrooms, I found that nothing had been moved, nothing had been put up on foam blocks and it was a slip shod job at best. When I questioned the technician, he seemed rather astonished that this was questioned. Then he got an attitude. Then, while I was on the phone with corporate, he started yelling over what I was trying to ask. Then, I kicked him out of the house and told him I would call the police if he didn't get out now. Then, corporate sent a manager out from the Delmar office who "graciously" offered to take $22 off the price. Then, I disagreed with that generous offer. It ended up with the other technician redoing the job, the manager kind of laughing things off, me paying $40 less than the original price, ME having to sand and repaint my stairs and ME being quite disgusted with the whole situation. I felt it was a token gesture to even take $40 off. The manager did not seem to "get" that it was totally unacceptable for me to have to go through this to get a mediocre carpet cleaning done. I will NOT be yelled at in my own home by someone I have hired to do a job he didn't do. Not gonna happen.
Kendra S.
Nov 2017
They did a great job, guys were phenomenal. Very detailed oriented, they were able to clean on a holiday week with only a few days notice. Took about 3-4 hours.
Theresa R.
Sep 2017
They were very good.
Eric T.
Aug 2017
They do a heck of a job. They're excellent!
Marion K.
Jun 2017
They come when they say their coming. Carpet cleaning isn't exactly an urgent situation. One time it was, I spilled some red wine on a white carpet and I called them; they came right out.
Marion K.
Mar 2017
It went well, as usual with this company.
Marion K.
Dec 2016
They came on time. I would use them again definitely. They were on time and they were very polite. There is no doubt that I would use them again if I needed them. The price seemed fair. Two people came out for the service. It took them about an hour or two to complete the work. There wasn't any mess at all.
Carol C.
Oct 2016
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Danielle E.
Oct 2016
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Ronda W.
Jul 2016
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Rodney W.
Jul 2016
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Janice J.
Jul 2016
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Mrs. W.
Jun 2016
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Taquita M.
May 2016
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Taquita M.
May 2016
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Meghan T.
Apr 2016
When booking the appointment online we selected the 12 - 5 window of time. Stanley Steemer sent an email to confirm our reservation and called us the following day to let us know that they would call on the day of the appointment to give us advance notice of their time of arrival. The day of the appointment they called us to give about an hour's notice of when they would arrive (2:30) and then arrived promptly on time. Stanely Steemer went through the original estimate and noted some changes that would be needed based upon the sizes of the rooms, both rooms that needed to count as two rooms but also rooms we had estimated as being larger than they were. Since we were just moving into the home, Stanley Steemer suggested applying a maintenance coat to all of our hardwood flooring before bringing in furniture to help protect the flooring and bring back some shine to the original hardwood floors. We elected to get the maintenance coat and are glad we did, although we didn't feel pressured and declined a few other potentially beneficial up-sells (such as cleaning the tile/linoleum floors in the kitchen and baths) with no trouble. Stanley Steemer showed us the amount of dirt they were able to remove from the flooring and gave us with directions for continued care.
Brenda M.
Mar 2016
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Michael P.
Feb 2016
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Eln J.
Dec 2015
Chris was prompt, responsive, friendly and explained each step before he did it. This was my first claim ever and I was nervous and cautious.
Carolyn S.
Dec 2015
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Leonard D.
Nov 2015
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Chrisitine M.
Nov 2015
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Patrice T.
Oct 2015
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Raymond C.
Sep 2015
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Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Stanley Steemer is currently rated 4.5 overall out of 5.
Stanley Steemer accepts the following forms of payment: CreditCard
No, Stanley Steemer does not offer free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
No, Stanley Steemer does not offer a senior discount.
Yes, Stanley Steemer offers emergency services.
No, Stanley Steemer does not offer warranties.