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"This company wasted several weeks of our time without providing a sufficient apology or explanation. They initially scheduled service while asking in a voicemail if I wanted to base the estimate on the detailed specs in my email or if I preferred to have the owner walk through. I followed up within 2 business days to confirm the date at the end of July and mentioned either option would be okay with me, but I wanted to confirm whether my specification was sufficient with the owner as I felt there were some non standard parts involved. I patiently waited and followed up from time to time. This is the full timeline: June 30 at 4:18 p.m.: I called. The owner (Evan) picked up and mentioned the company was finishing up for the day and just taking emergency calls then, while adding that his secretary would follow up with me the following week. I mentioned that I sent an email the same day with a full breakdown of the work. July 6, 1:48 p.m.: The secretary left a voicemail to confirm a July 26 appointment with an arrival time of 8:15 a.m. and sent an email to confirm the scheduled date and time. In the voice mail, I was asked to follow up to see if I wanted an in-person estimate or if an estimate based on my email specs was sufficient. July 10, 11:41 a.m. I called to follow up, but received an automated message indicating the number has calling restrictions that prevented completion of my call. I followed up via email (below). July 11, 2:47 p.m.: I sent a text message to a 978 area code number, which seemed to be the number that the main number forwards to, to confirm receipt of my email while mentioning the automated message issue. July 12, 10:22 a.m. I called to follow up as I did not receive a response to the email. I wanted to make sure they knew I confirmed the date and time, and I wanted to discuss the estimate options. I immediately received a text message back from the 978 area code operated by the secretary, adding that she was on another call. I did not receive a call back that day. July 14, 9:23 p.m. I followed up via text message, asking when would be a good moment to catch up regarding the upcoming work. I received a call back from the secretary at 9:30 a.m. I summarized my July 6 email. The secretary indicated she would get back to me that day after discussing the project with Evan. I did not hear back. ** July 18, 9:54 p.m.: followed up again over email for when the team arrived the following day while providing the above breakdown so they understood my frustration from a customer perspective. July 19, 7:55 p.m.: I received an email from the owner indicating he cancelled the appointment while being sorry that our communication has not met your expectations, which I felt was interesting as the lack of communication would be frustrating to any customer, and his response incorrectly suggested that it was just my expectations at issue. Frankly, when a company commits to a job, they should always follow up. I emailed the owner back right after and asked for clarification, but I never received one. I should note that this electrician has worked for me before. I was overall happy with the service, with some caveats. On a job at my new residence, they installed new outlets as some existing outlets installed by someone else prior had safety concerns. During the install, I noticed that some new outlets were not as eye-level as they were before (this was not an issue with the available leeway around the outlet, as there was some). I asked one of his installers nicely if some could be moved a bit to be eye level, and the owner (Evan) overheard this and announced that this was a safety visit and not a cosmetic one. This did not make sense to me."

"Very Punctual, and Skillful."

"I want to thank the staff at the Stratham NH location. As a new customer, we got off to a bad start with a scheduling misunderstanding. After my earlier review, I want to acknowledge that they reached out to me to turn a negative experience into a positive one. It's nice to know that this company cares about their customers. I am very happy with the service they performed on my recent Generac generator. The customer service department and the technician were very professional and courteous. I would recommend this company for your generator needs."

"With the latest job John and his team completed for us, I am now able to say that for the better part of two decades, the electrical work needs of four generations of my family have been completed by 4th Generation Electric. As John and I were catching up before the install of our transfer switch and generator hook up, he recalled when we first met almost 20 years ago. From that time forward, he and his teams have completed work for my family that spanned from outlet installation and replacement, wiring our full new build construction home, inclusive of aiding with the installation of the power line from the street (which was 700 feet away from the house), outside patio electrical work for an elaborate tiered landscape, generator hook up requirements, among other things. Just as our electrical needs grew over time, and John and 4th Generation Electric have as well, the same level of attention to detail, focus on customer satisfaction, and not only the desire to strive for perfection but the expectation to do so, has been the standard that he knows not only his customers expect but that he expects for himself and his teams. It’s easy to write a review like this when it writes itself. If you have any sort of electrical work needs, big or small, you’d be doing yourself a disservice not asking John for a quote."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"Awesome team"

"Mike was excellent! He put in a ceiling light (where there was no light before), replaced a ceiling light and put in a new outlet. He was efficient, courteous and most importantly did the job well! We will definitely hire him again. "