Universal Electric Inc
Universal Electric Inc
Customers say: Super punctual
54 local quotes requested
21 years of experience
UNIVERSAL ELECTRIC MIDWEST specializes in Home, Business, Retail, and Commercial mixed use properties. Universal Electric has been serving Omaha and Council Bluffs for over 10 years, delivering personalized attention and unmatched customer satisfaction.
"Had them come out to fix a fuse blowing in house and lights were off. Once electrician showed and looked totally stumped continuously checking and testing wires. He applied some fixes but just threw pieces of wire, tape and other waste materials on my floor and did not bother to clean it up. He took apart light fixtures, switches and receptacles and did not put them back together when he left. He replaced the 20 amp fuse that was blowing with a 30 amp fuse which is dangerous and can cause other problems. When he was leaving I asked what the charges were and he refused to tell me and just said the owner would be in touch about the bill. (First red flag). About a week later the same fuse blew again along with an additional fuse which may have resulted from using the 30 amp fuse instead of a 20 amp. Called them, back and then they sent two electricians with one I believe was an apprentice who stood around and did nothing. Examined the very same wires again and popped all my 20 amp fuses THAT I PURCHASED AND PROVIDED TO THEM, during their trial and error to find the problem. Claimed it was a new additional issue not caused by the first guy who was there. Again would not tell me the charges when they left. Not more than two minutes after they left the fuse popped again and again lights out. Called them back and talked to the owner who seemed very irritated and insisted it was a new problem and not due to anything they did. Another electrician came out along with the owner himself this time who was rude and irritated and again examined the very same wires. Made a fix, refused to tell me the charges and then left. After they left, I realized that the 3 way switch that did control my kitchen light was now wired to control my refrigerator and I have no way or turning on the kitchen light. I informed them of this issue thinking they would be honorable and admit this was their doing. I did not have a problem with any of this until I received the bill. They charged me for all three visits and charged me for each guy that was there at $85.00 an hour each. There was absolutely no justification to have more than one guy there. All they had was an itemized list of each guys time (Hours) he was there (Which was heavily over estimated (as I did keep track of what time each one arrived and left) and for materials actually had the nerve to list the 20 amp fuses as charge as these WERE PURCHASED AND PROVIDED BY ME. They listed these materials they used but did not have listed what they charged me for each one on the bill (second red flag). In all, they charged me for 5 different electricians with 8 hours of labor between them (Not accurate as this amount was padded) and even charged me for my own supplies. Total bill was $631.00 dollars. Tried to reach out to them with my displeasure but have not heard back. Obviously a company that in my opinion charges the customer for their own mistakes and seemed to have very shady business practices. Would never use them again and would never recommend them to anyone else."
Timothy M on May 2018
UNIVERSAL ELECTRIC MIDWEST specializes in Home, Business, Retail, and Commercial mixed use properties. Universal Electric has been serving Omaha and Council Bluffs for over 10 years, delivering personalized attention and unmatched customer satisfaction.
"Had them come out to fix a fuse blowing in house and lights were off. Once electrician showed and looked totally stumped continuously checking and testing wires. He applied some fixes but just threw pieces of wire, tape and other waste materials on my floor and did not bother to clean it up. He took apart light fixtures, switches and receptacles and did not put them back together when he left. He replaced the 20 amp fuse that was blowing with a 30 amp fuse which is dangerous and can cause other problems. When he was leaving I asked what the charges were and he refused to tell me and just said the owner would be in touch about the bill. (First red flag). About a week later the same fuse blew again along with an additional fuse which may have resulted from using the 30 amp fuse instead of a 20 amp. Called them, back and then they sent two electricians with one I believe was an apprentice who stood around and did nothing. Examined the very same wires again and popped all my 20 amp fuses THAT I PURCHASED AND PROVIDED TO THEM, during their trial and error to find the problem. Claimed it was a new additional issue not caused by the first guy who was there. Again would not tell me the charges when they left. Not more than two minutes after they left the fuse popped again and again lights out. Called them back and talked to the owner who seemed very irritated and insisted it was a new problem and not due to anything they did. Another electrician came out along with the owner himself this time who was rude and irritated and again examined the very same wires. Made a fix, refused to tell me the charges and then left. After they left, I realized that the 3 way switch that did control my kitchen light was now wired to control my refrigerator and I have no way or turning on the kitchen light. I informed them of this issue thinking they would be honorable and admit this was their doing. I did not have a problem with any of this until I received the bill. They charged me for all three visits and charged me for each guy that was there at $85.00 an hour each. There was absolutely no justification to have more than one guy there. All they had was an itemized list of each guys time (Hours) he was there (Which was heavily over estimated (as I did keep track of what time each one arrived and left) and for materials actually had the nerve to list the 20 amp fuses as charge as these WERE PURCHASED AND PROVIDED BY ME. They listed these materials they used but did not have listed what they charged me for each one on the bill (second red flag). In all, they charged me for 5 different electricians with 8 hours of labor between them (Not accurate as this amount was padded) and even charged me for my own supplies. Total bill was $631.00 dollars. Tried to reach out to them with my displeasure but have not heard back. Obviously a company that in my opinion charges the customer for their own mistakes and seemed to have very shady business practices. Would never use them again and would never recommend them to anyone else."
Timothy M on May 2018
