Finally, a business that cares about you!! Thats how my husband and I felt with Grace Electric. I don't mean to pitch here, but honestly our little family lives in Valley City, and we don't have much around here for electrical businesses. And while the availability was here in our town, the comfortability necessarily wasn't, until we found Grace Electric. My husband and I needed to update our electric from fuse based to an actual panel with switches. To do so we had called several electrical contractors in town and in the Fargo-Moorhead area. I had heard great things about Grace Electric, so they were kind of our first shot out of the phonebook. Of course my husband and I desired an estimate regarding the service change and cosmetic lighting updating we desired. I was nervous about being an out-of-town customer, and the expenses that I assumed would tag along with it. But, when we had called, Grace Electric, first off we actually spoke with Grace (this was pleasantly surprising, b/c I got to talk to the owner outright and to begin with). Secondly, I explained to Grace what we were looking for and she was more than willing to accommodate us into her schedule. We were never put off, or disregarded as a customer We kept in contact often, and not once did I get stuck leaving a message to a voice mail account. Anyways, back to the train of thought regarding our work being from out of town- Grace had mentioned to me that she had business to complete East of Valley City, and would be willing to have her team come check out our concerns. The company took the time to stretch their day to fit my family into it, all for an estimate (free at that). I knew right then we were going to hire her whether or not I was happy with the estimate. That gesture showed me that she cared about us as customer, and took her time to figure out what our needs were. How often does that happen now a days? It's too expensive to not get what you ask for, and after the estimate we recieved everything worked out very smoothly. The following week (06/21/12) we recieved our service change (which was awesome, no more fuses!). The recess lighting worked out great. The team of Grace Electric provided us with suggestions as to placement and explained where different spots in our house were more beneficial to the extra lighting we wanted. Brad, Todd, Jeremy were all courteous, clean, and efficent in their work. This was especially nice, b/c my husband and I have two kids (one who is 2, the other 11 months). I figured I would end up having to clean up a whole heck of a lot more than what I actually did. The team took one day to get the work done. I guess to sum this up, if you are looking for electrical work. Grace Electric is a great place to initiate that with. I am glad to offer sincere opinion here to our customer experience. If people treat me or my family good, I will treat them good. I hope this review solidifies any questions or concerns about whether Grace Electric is worth the investment for your electrical needs/etc....simply, b/c it is. Thanks Grace & Team
Meghan D.
